* Keeping track of inventory adjustments and warehouse operations performance.* Generating and analyzing weekly/monthly operational performances and preparing reports on sales and inventory* Creating labor-to-revenue report - The amount of money that company spends on its employees to the amount of money it makes in net sales.* Working with purchasing department for inventory control.* Managing expenses in regards of warehouse management, trucking, freight, pallets, electric pallet jacks, etc.

* Utilized Google Calender to schedule appointments with merchants to help setting up a credit card terminal or Point of Sales (POS) system. * Resolved disputed charges or declined transactions by guiding merchants through a script instruction or calling customers’ banks to assist further bank statement issues. * Managed merchant’s accounts and monthly statements to be mailed to each merchant.

* Managed database to compile and sort baby products and product description from various vendors by using pivot-table and macros in Excel.* Held weekly meetings with sales management team to foster open communication for generating e-commerce website graphics and basic functions and ensure ongoing success.* Monitored website’s statistics such as user demographics, traffic flow, and popular keywords.

* Uploaded new contents with description in online shopping websites and utilize Photoshop to create the cover images of DVDs.* Assisted with placement of orders, refunds, or exchanges through the customer service link in the website. * Packed up and delivered daily-ordered DVDs with invoice.