Edwin Bernal Email & Phone Number

Roseland, New Jersey, Us

Provide varying levels of implementation services through configuration, analysis, validation, integration, move to production, and go live support. Collaborate with internal partners to lead project planning to ensure successful implementation for clients. Consult with clients to deliver a comprehensive product solution based on their business needs. Work proactively to provide information, best practices, and training on the ADP products. Adhere to company values and KPI metrics to retain clientele.

Bloomfield, Ct, Us

Execution of complex resolution paths with analytical skills to review data, diagnose, and present a solution. Manage internal department inquiries related to the setup and ongoing servicing of the patients’ monthly prescription billing information. Review Pharma agreements to ascertain billing specific information and collaborate with Pharma Account Management and other internal Pharma teams to ensure compliance and accuracy.

Orlando, Florida, Us

Document and assist clients with system-related questions via email and telephone calls. Document client interactions using CRM (Customer Relationship Management) software, Salesforce. Engage and coordinate with other team members, departments, and health insurance carriers to ensure seamless client issue resolution. Complete monthly reconciliations, process billing reports for all healthcare benefits, and prepare detailed reports for distribution to insurance carriers, brokers, and clients.

Atlanta, Georgia, Us

• Review, assess, and extend credit as appropriate following thorough account analysis of credit applications for large construction/rehab jobs.• Reported an estimated processing performance of over 10 applications per day to help keep the service level agreement with the sales field less than 24 hours.

Orlando, Fl, Us

Promoted from a Financial Counselor I by exceeding performance goals of productivity of 20 patients assisted per shift, an accuracy of accounts keyed in over 98% and financial collection of over $7,000 per month. Joined the hospital decontamination team, activated during hospital emergencies.• Strengthened relationship between clinical staff and financial representatives to deliver a seamless experience for patients. Worked with emergency room team that treats over 260 patients per day to handle all billing inquiries.• Mentioned by a patient in the Press Ganey survey for providing an exceptional experience.

Orlando, Fl, Us

Bachelor Of Science - Bs, Business And Information Management

Associate Of Arts - Aa, Business Administration