Performed support for H&R Block's online income tax product.

Performed software support for Milsoft's OMS software. Trained on SQL queries and data flow within software's database tables.

Synchronizes command-wide information superiority and architecture efforts and enables integrated capabilities for the Commander, North American Aerospace Defense Command (NORAD) and United States Northern Command (USNORTHCOM) to plan and execute military operations throughout the area of responsibility, area of operations, and provide military assistance to U.S. civil authorities including consequence management operations.Uses software and hardware tools to identify and diagnose network status and problems. Monitors network operations and resolves moderately complex network monitoring problems. Provides guidance and direction to less experienced network monitoring technicians. Monitors the performance of the telecommunications networks, including usage, load patterns, and system response. Creates maintenances to be performed by other Technicians (Tier II) and above. Performs tasks associated with the installation, turn up and maintenance of Level 3 Communications' core network.Prepares daily reports to brief Government counterparts of daily network status and activities

Performs computer and network support services. Troubleshoot, supports, and maintains workstations and laptops. Responds to all phone, in person, and email requests; identify and escalate situations requiring urgent attention; perform account creation and maintenance; research questions about any of the supported systems. Troubleshoot, support and maintain ticket queue to resolve issues with hardware and software, network and VPN connectivity, file shares and email. Install and configure the AF (Air Force) Standard Desktop Configuration (SDC) including network configurations. Support multiple government software applications and maintain installation documentation. Troubleshoot issues with TCP/IP, DNS and Blackberry. Setup, maintain and troubleshoot video teleconferencing (VTC) sessions and services. Support and maintain workstations, laptops and printers. Troubleshoot and install/configure Blackberry devices for mobile users. Function as the alternate software license manager. Maintain accurate documentation throughout the incident life-cycle by reporting all conversations and actions taken in the ticket work log with details of the symptoms, complaints, work performed, escalations and other relevant information.

Enlisted Air Force Experience:Client Support Technician at Schriever Air Force BaseOctober 2010 – August 2013Base Equipment Control Officer at Schriever Air Force BaseOctober 2009 – October 2010Configuration Management Technician at Schriever Air Force BaseFebruary 2009 – October 2009Deployed, sustained, troubleshot and repaired standard voice, data, video network and cryptographic client devices in fixed and deployed environments.Provided new solutions for organizations by writing new scripts in Visual Basic in order to provide more efficient and time saving repairs for software, hardware, and network issues.Sustained and operated IT systems through effective troubleshooting, repair and system performance analysis.Performed Configuration Management services for Air Force Secret Internet Protocol Routing Network.Managed client user accounts and organizational client device accounts.Provided level 2 IT functions for 2500+ user network to ensure smooth daily operations.Provided front line support for senior leadership on the base as well as leadership in all sub organizations. (VIP Support)Provided IT asset accountability for local organizations.