Edwin B. Email & Phone Number

London, United Kingdom

Role: Member of the Application Team that is responsible for the adoption of Microsoft Office 365 cloud services as part of the Digital Transformation program.Key Responsibilities:• Designing and delivering intranet sites built on SharePoint O365 environment.• Reviewing and monitoring usage reports.• Developing excellent stakeholder relationships to establish and understand overarching objectives and system needs.• Creation of team sites to enable multi-team collaboration using Microsoft Teams.• Creation of Office365 and SharePoint system strategies to ensure continued operational functionality and service provision.• Contributing to the roadmap for continuous improvement, innovation, and evolution where necessary, of the O365 environment.• Migration of Network share drives to SharePoint online using Sharegate and Microsoft Migration tools.• Supporting the IT Service Desk team on user queries, and resolution of incidents and problems.

London, United Kingdom

Key Responsibilities:• Delivered 2nd line IT and application support across 17 hotels situated in the UK, Ireland, South Africa, Switzerland, and the USA.• Utilized a service ticketing system to accurately record all issues ensuring resolution achieved within prescribed service level timeframes.• Managed Active Directory and Citrix App Centre requirements including creating user accounts and permission levels.• Built and configured workstations, laptops and Thin clients for new employees and run system upgrades.• Developed excellent relationships with 3rd party technical support specialists to ensure efficient resolution of IT operational issues maximizing BAU service delivery.• Configured all hardware including printers, phones, and cash till terminals.

Budapest

Role:I was part of a team of highly dedicated EUC engineers assigned to a specific multinational media and digital marketing client, to provide IT infrastructure and application support.Key Responsibilities & Achievements:• Administered all user accounts for Microsoft Office365, Lync/Skype for Business and Adobe Creative Cloud.• Utilized SCOM to monitor and manage server health and performance.• Member of the Change Advisory Board (CAB) driving coordination of incident management and collaborative problem resolution.• Trained new employees on all IT and system requirements and functionality.• Achieved Top Performer Award within the 2nd Line Support Team.

Budapest

Role: Technical Support Engineer for the overall IT infrastructure and applications for offices in Hungary and all retail stores within the EMEA region.Key Responsibilities & Achievements:• Received a number of Service Delivery Awards for excellent call management and ticket closure statistics.• Gained exposure to multiple retail management systems including POS, Stores.com, and EPOS.• Provided 2nd line in-house, on-site and remote support for over 10,000 office and store-based users within the EMEA region.• Project involvement for a range of retail store upgrades across Hungary.• Involved in new hardware and software procurement.

Budapest

Role: The main IT Technician in charge of all the day-to-day in-house support for any IT hardware/software queries including budgeting and purchasing.Key Responsibilities:• Installing and configuring hardware like printers and networking devices. • Re-imaging Workstations, laptops, MacBooks with new Operating systems and software.• Responding to PC fix queries and any printer setup or malfunction issues.• Remote desktop support using software such as Team viewer and LogMeIn.• Maintaining and updating IT inventory asset management and documentation.

Denmark

Role:Provided in-house technical support in the configuration, maintenance and functioning of all applications for the end-users and acted as the central point of contact to consult and/or address specific technical and service-related problems.

Denmark

Role:Provided 1st line technical support for software and minor PC fix queries for over 300 users in Denmark and Schengen region.

Budapest

Role:Provided in-house technical support for the retailing software, printers, workstations, laptops and gaining on-call help-desk experience.

Academy Professional Degree, Information Technology Network Technology, A

The study course covered training in; Information security, Computer Networks , Business Management, Web development, SQL Databases, C# &.

Diploma In Information Technology Management, Information Technology Management

Bachelor Of Science - Bsc, Computer Engineering, 4

The Computer Engineering course covered Computer Networks, Web Technology, basics in C#, C++, Assembler language, Computer Electronics.