Edwin Cheung Email & Phone Number

United States

New York, Ny, Us

Summary: Primary PM running day to day operations for Single Use Payment with Cash App and Afterpay. Meticulously crafted product requirement documents (PRDs), A/B test plans, and metric strategies, ensuring thorough analysis post-launch. Successfully launch a new single-use payment product across multiple regions and collaborated closely with global partners to manage feature releases. In 2023 SUP generated over $3.7B in loans across USA, UK and AUS-Built 0-1 onboarding operations process for new BNPL merchants -Built and launched A/B tests with SUP for 7.1M customer within Cash App-PRD, A/B test plan, metric plan and metric readouts after launch-Run daily standups with mobile and server engineers ranging from Senior to Director levels-Run and drive XFN meetings across major stakeholders within Cash App leadership and Afterpay leadership-Launch new single use payment product in Cash App, Afterpay US, UK, AU -Write and own PRDs in collaboration with Engineering and Product Design teams -Run new feature A/B tests against device specs, regions and target audiences within both Cash App and Afterpay.-Collaborate with global partners to manage feature releases -Manage single use payment advertising affiliate program across 3 countries -Create user feedback loops and identify product pain points through UX research, customer interviews and data analysis -Manage launch readiness process for partners and associates in US, UK, AU-Partner with Risk & Compliance, Engineering, Sales Operations, and Data Science to identify risks and trade offs and inform product and platform decisionsProduct Operations-Owned customer feedback processes globally across four product lines -Articulated trends through data analysis, customer interviews, and network data-Onboarded 10+ merchants monthly in collaboration with cross functional teams-Stores we launched: Amazon, Walmart, Target,Nike etc-Collaborated with multiple third party vendors to ensure product scalability

Chicago, Illinois, Us

-Configured functional business applications for CRM implementations-Surfaced customer and operations use cases to validate requirements -Acted as a central point of contact for SMEs within cross-functional teams-Developed and maintained SQL reporting dashboards for client leadership teams

Chicago, Illinois, Us

-Created business requirement documents to guide configuration builds -Documented and created user stories from client use cases-Developed improved business process flows from cash to close-Built KPI metric dashboards for clients

San Luis Obispo, Ca, Us

Chicago, Illinois, Us