IT Support for the main office and also all other sites in Jersey.

Supported Dell workstations and HP printers for the entire companyReplaced all hardware parts for broken pc's and printersSetup users in Active Directory and Console One

Supported the network Servers (IBM) and workstations (Dell) for the entire firm. Included the trading floor and back office. In charge of the firm's backups using NetBackup 6.5.3 and in charge of the firm's inventory.Created an IT technical reference manual for the IT staff.Purchased computer equipment for the company. Resolved all support calls that were referred to me. Worked with the WebSense application to manage the usage of the internet for the entire staff. Setup user accounts via Active Directory and setup new servers with different OS's, from Windows 2K8 to Red Hat's Linux Fedora 8. Installed the company's internal ZAIS applications for the traders and back office. Setup and supported the company's loaner laptops and setup Cisco VPN on different PC's, laptops to login to the company's internal network from outside. Setup Blackberry Enterprise Server v4.1 and configured it to send the company's e-mail to the user's Blackberry devices.

Responsible for IT support and maintenance for all the regional site offices in the state of New Jersey. Responsible for the regional sites backups. Administrating both Novell NDS 6.1 and Microsoft W2K Active Directory. Setup new PC's using Nortons Ghost software. Upgraded Cisco 3550 switches to the latest OS. Worked with Microsoft Remote Access to support users in different locations also worked with Novell ZenWorks. Setup and maintained all service calls using Track-It software. Created technical diagrams of the computer rooms in all the sites using Visio. Working with Novell's Groupwise e-mail system version 6.5.Worked with setting up Citrix on all workstations so that users can retrieve certain applications from the Citrix server

Overall maintenance and administration of all file and print servers. A total of 6 Novell 5.1 servers, 10 W2K servers. Worked with a user community of 300 plus. Troubleshoot Bay Networks Fast Ethernet switches (Baystack 28115/ADV). Upgraded to Cisco switches (3500 and 6500) and all servers from 10Mbps to 100Mbps and again to 1000Mbps. Responsible for all server backups using Arcserve ver.7.0. Assisted the Helpdesk technicians on service calls they could not resolve themselves. Assisted with network decisions/projects such as upgrades, consolidations and migrations. Setup servers and connected them to the WAN for the satellite offices from LA to Chicago to New York. BANCO SANTANDER

Daily network administration for over 250 users using Microsoft NT ver. 3.51and 4.0. Also using Novell 3.12. Daily network server support with full responsibility of the banks backups using Arcserve software. Helped create the banks helpdesk. Overall systems support for all the users in the bank. In charge of all the banks systems inventory which included ordering PC's, Servers, Printers, Software, etc.

Solely responsible for maintaining all of the banks computer equipment, which has a staff of over 250 employees. Controlled the inventory of all the peripherals/parts. Upgraded hardware and software. Answered all the technical queries by phone or in person. Helped with all the network issues of the bank.

Troubleshooting, diagnosing, and repairing PC's, printers and laptops for various clients either by field or inside bench work. Responsible for upgrades, preventive maintenance, software support, and installations for companies with service contracts. Ran Cabling for different networks.

Maintained and repaired IBM PS/2's, Compaq's and compatibles. Repaired HP LaserJet's and compatibles for various clients. Provided software support for Windows, OS/2, and DOS. Answered various technical queries from clients via phone support.

Responsibilities included maintaining both hardware and software for IBM's Site Education classrooms, learning centers, as well as staff offices. Troubleshooting hardware and software problems, upgrading equipment and software.