Edwin Campos Email & Phone Number

San José, Cr

Costa Rica

• Perform troubleshooting, performance monitoring and software upgrades of Juniper EX and QFX platforms.• Process hardware replacements of faulty part.• Monitor the ticketing system.• Log the cases by including problem description, current status, action plan and case resolution. • Communicate with the customers through different channels including emails, phone calls and meetings.• Utilize various systems including Sales Force and Wireshark.• LAN Switching.

San José, San Jose, Costa Rica

• Gave assistance to customers with issues on the Azure portal, azure subscriptions and explain charges.• Azure accounts and subscriptions troubleshooting.• Communicated with the customers through emails and remote sessions via Quick Assist or MS team.• Provided guidance to the customers on the Azure portal.• Handled complex cases from customers of the Azure subscriptions and portal.

San José, Costa Rica

• Handled configuration of Cisco devices, network troubleshooting, performance monitoring and software upgrades. • Processed hardware replacement for damaged equipment after the required troubleshooting • Monitored the ticketing system.• Logged the cases by including problem description, current status, action plan and case resolution. • Communicated with the customers through email, phone calls and webex meetings.• Utilized various systems including Sales Force and Wireshark.• Demonstrated expertise in the LAN Switching team.• Collaborated with different technologies to ensure proper case resolution.

San José, Costa Rica

• Helped customers with issues on their banking platforms, website/mobile app.• Assited customers with error messages displayed on their account.• Checked on the status of customer accounts and tracked electronic payments.• Processed claims for big unknown online transactions.• Reviewed and explained account charges.• Assisted victims of fraud or identity theft.

Computer Systems Networking And Telecommunications

High School Diploma