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Edwin Cano is listed as Account Manager at Teleperformance, a company with 99624 employees, based in Bogotá D.C. Metropolitan Area, Colombia, Colombia. AeroLeads shows a matched LinkedIn profile for Edwin Cano.
Edwin Cano previously worked as Regional Service Delivery Manager at Teleperformance and Training Manager at Teleperformance. Edwin Cano holds 6 Sigma Black Belt, Business Administration And Management, General, Yellow Belt, Green Belt, Black Belt from Universidad Sergio Arboleda.
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8 years of Experience in BPO industry. Strong knowledge of data analysis and problem solving with 6 Sigma tools. Projects and initiatives applied such as People development, staffing and financial projections and results oriented solutions.
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Colombia
Strategic planning to improve productivity, efficiency and client satisfactionHead of 3 different projects with +800 FTEs for Colombia and Peru (Customer Service B2B and B2C (leadership and development cross-functional areas)Design of action plans based on Six Sigma an COPC to guarantee KPI compliance.Budget and financial performance follow up.
Colombia
Strategic planning to improve productivity, efficiency and client satisfactionHead of Spanish and Portuguese support for Technology Client with +200 FTEsDevelopment of supervisor teams in 2 different GEOs (Colombia and Brazil)Reports creation and follow up to follow COPC and corporate standards for Quality and performance metrics (Power BI/Excel)
Bogotá, Distrito Capital, Colombia
Analysis of training opportunities on contractual KPIs and Change Process Management.Follow up on contractual KPIs for +200 FTEs Technology campaign and Ongoing training development.Leadership and management of trainers.
Bogotá, Distrito Capital, Colombia
Conduct product training for Technical Support for English and Spanish LOBsFollow up for ongoing training and training need analysis creationSoft skills and hard skills development
Other employees you can reach at teleperformance.com. View company contacts for 99624 employees →
Kerylan Casas Zuñiga
Colleague at TeleperformanceBarranquilla, Atlántico, Colombia, Colombia
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JR
June Ross
Colleague at TeleperformanceBoise, Idaho, United States, United States
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VP
Vijay Pol
Colleague at TeleperformanceMumbai, Maharashtra, India, India
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NV
Naz Violeta
Colleague at TeleperformanceChihuahua, Mexico, Mexico
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DQ
Danieli Queiroz
Colleague at TeleperformanceSão Paulo, Brazil, Brazil
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KG
Karen Garcia
Colleague at TeleperformanceGreater Mcallen Area, United States
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AS
Alishba Sana
Colleague at TeleperformanceVaughan, Ontario, Canada, Canada
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SH
Sukanya Homhuan
Colleague at TeleperformanceDin Daeng District, Bangkok City, Thailand, Thailand
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CS
Cristian Salazar
Colleague at TeleperformanceBogota, D.C., Capital District, Colombia, Colombia
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VT
Veronica Taibo Garcia
Colleague at TeleperformanceLugo, Galicia, Spain, Spain
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Quick answers generated from the profile data available on this page.
Edwin Cano works for Teleperformance.
Edwin Cano is listed as Account Manager at Teleperformance.
Edwin Cano is based in Bogotá D.C. Metropolitan Area, Colombia, Colombia while working with Teleperformance.
Edwin Cano has worked for Teleperformance.
Edwin Cano's colleagues at Teleperformance include Kerylan Casas Zuñiga, June Ross, Vijay Pol, Naz Violeta, and Danieli Queiroz.
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Edwin Cano holds 6 Sigma Black Belt, Business Administration And Management, General, Yellow Belt, Green Belt, Black Belt from Universidad Sergio Arboleda.
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