Edwin Castaneda Email & Phone Number

Chicago, Il, Us

Lake Forest, Illinois, United States

Deerfield, Illinois

· Collaborate with cross functional teams within the company to analyze inefficiencies and processes by gathering high level requirements to create Request for Proposals (RFP) to identify the best solution. Communicate with external vendors to review potential solution systems to create a portfolio of options for our internal teams. · Create, review, and manage project plans to roll out solution systems for the Property & Store Planning team. Collaborate with the Project Manager and cross functional teams to get approvals from all entities and begin the process of rolling out a solution system. Assist with deep dive requirements sessions by gathering notes, asking questions, and drafting a Request for Proposal (RFP). · Provide ongoing communication between the external vendor and the internal team requesting the system. Assuring a successful system rollout by assisting with the transition, communication, and training of the new system for the affected teams. · Analyze performance surveys, project plans, and financial summaries to create Power BI Reports/Dashboards. Reports are created from multiple data sources such as excel, sharepoint, and QuickBase. Consult with teams to gather requirements to build out the desire report. Current reports aid our team with their daily operations and provide data that assist with performance improvement for our vendors, programs, and program managers. · Design and Develop interactive training courses and quizzes for new and existing team members that are managing retail programs. Create training courses via Adobe InDesign, iMovie, and Toonly. Follow marketing brand guidelines to assure company identity. Assess training results in a quarterly basis to present to the Retail Leadership Team. Manage two Internal websites functionalities via HTML/CSS Coding. Update web pages with new content in collaboration with the site team owners. Pull monthly reports of Site Data via Google Analytics to provide Site visit count.

Deerfield, Illinois

Managed and analyzed multiple Business Solution projects to improve efficiency and process within the Property & Store planning team.Managed/Learned HTML coding to create an Intranet site for the Property & Store Planning team. The purpose of the site is to have one centralized location where everyone from the property team can access information such as onboarding, Org Charts, Guides, Sites, & Engagement Team Updates.Analyzed data for projects such as data migration, process improvement, digitizing manual processes, budget management, and implementation of new software.Created reports, presentations, and documents base on weekly and monthly meetings. Maintained relevant databases and related records such as distribution list, Division Rosters, Organizational charts, equipment inventory, and equipment budget.Managed the on-boarding budget and process for the division. Coordinated with hiring manager to assure the on-boarding guidelines are followed. Worked with IT partners to process equipment and software for new hires, transfers, and upgrades.

Deerfield, Il

Created communication outlines and content for the department. Managed various administrative projects. Researched and generated reports as needed.Structured, organized and expedited activities and workload of the Store development division.

Greater Chicago Area

Administrator to the Office of the College of Engineering – Managed vendor payments, processed payroll adjustments and new hire onboarding.Created monthly financial reports to assure budgets/grants were on track.

Urbana-Champaign, Illinois Area

Engaged in a variety of activities, including circulating library materials, answering student questions, and helping students use the technology offered in the library.Provided quality customer service and communicated effectively to connect students, staff, and local patrons to academic resources and to other departments of the Undergraduate Library.Fixed damaged media equipment such as laptops, cameras, projectors, tablets, video game systems and calculators.

Des Plaines, Il

Created lead prospect sales for the ASHI School by providing details about the enrollment and quality of the school. Marketed to potential prospects about varies classes the school provided across the United States. Selling over 10 class spots, which added over $15,000 dollars in revenue. Created student profiles which contained confidential paperwork and payment plans for the each student. These files were then filed upon completion of the course. Worked with marketing/sales software such as SalesForce and Robly. SalesForce was used to keep a record of prospects and current enrolled students. SalesForce was also used to keep track of sales for the different school locations. Robly was used to send multiple marketing emails to potential prospects. Also created templates with images and new URL links for the email blast. Updated the email roster list for each school location and removed graduated students. Assisted with payment plan records by securing that students paid by full before the first day of class. Provided quality customer service over the phone by answering any questions or providing helpful information. Assisted the ASHI School Director with multiple task such as answering emails and phone calls. Assisted with reports and recommended future class dates for the follow fiscal year. Marketing Project- New ASHI School websiteReviewed the old website and came up with new ideas to make the website easier to maneuver. Broke down the website by each page and eliminated unnecessary content. Created a rough draft of the new website. With the approval from the marketing representative and Executive Director, my new ideas were implemented to the website. TrainerTrained two new employees for the Sales Administrative position. Created a full guide of day to day operations of the ASHI School and the specific roles of the Sales Administrator. Provided quality training for 2 weeks, with desk chaperoning and supervision until training was complete.

Usher operations- escorted guest to their seat or a specific location.Event Management- Provided customer services in Events (Wrigley Field, Soldier Field, lollapalooza)Provided corporate security, executive protection and risk management.

Bachelor Of Arts - Ba, Communication, General

Activities and Societies: Theta Xi Fraternity Illinois Greek Initiative (Theta Xi Fraternity) Serve as a means for fraternities.

Communication, General