Edwin Chapman Email & Phone Number

United States

Responsibility includes providing placement and training services to program consumers. Develop relationships and partnerships with employers who are willing to provide vocational opportunities to individuals who are Blind or Visually impaired. Further responsibility includes assessing and evaluating individual's needs for Vocational Placement services through the use of case history, rehabilitative services, accommodation assessment, observation and orientation; and the provision of instruction and/or referral services to help individuals achieve personal, social, educational, and vocational success. CPR Certified through St. Vincent Hospital. Member of the emergency response team. Toastmasters CC.

2186 N Sherman Dr, Indianapolis, In 46218

Curriculum Development for semester classes. Facilitate classroom instruction (1-35 students) on a semester basis, and use E-Learning (Gmetrix, Learning Key, Certiport) to administer classroom activities. Maintain and update all LMS requirements using CAMS to administer, document, track, and create analysis reports. As a Certified Microsoft Office Specialist (MOS) and IC3 Certified Proctor, I teach classes in Introduction to Computer Literacy, Microsoft Office, and 21st Century Technology. Also support, counsel, and manage all classroom activity, including; developing classroom curriculum, lecture material, coaching, counseling, and evaluating student’s performance.

4201 S Washington St, Marion, In 46953

Facilitate accelerated computer and marketing courses in an adult learning classroom environment. Responsibility includes developing curricula using the principles of andragogy theory, lecture material, counseling, and student testing and assessment. Instruct classes in Computer and Information and Strategies in Marketing at the bachelor’s level. Monitor and track student performance using Learning Management System (LMS), Blackboard to ensure teaching objectives are met; track student progress, grade assignments, and document student’s attendance.

Responsible for quickly learning Hoosier Lottery's new terminal software and then transferring that knowledge over to nearly 2,000 retailers from across the state. Traveled from city to city training classes ranging from 15-40 retailers in 2 hour sessions. Training included; setting up, testing, and breaking down of the computer systems. Training retailers on the new software along with training them on policies and procedures, system navigation, wager creation, report generating, confirming/activate scratch tickets, and how to manage on-going lottery business. Additional responsibility included tracking attendee participation, answering retailer questions, and communicating daily progress of training with GTech network operations.

2002 Wellesley Blvd, Indianapolis, In 46219

Directed weekly on-boarding of new hire training classes for Premiere Credit’s default collections operations. Supported and managed all training staff operations, including; training, one-on-one coaching, mentoring, reprimanding, developing training material, and writing SOPs. Ensured that collectors are trained and meet quality requirements to fulfill client contract and COPC certification requirements. Administrated and trained student loan compliance, TCPA, GLBA and HIPAA regulations. Evaluated students on their progress and effectiveness of training by examining students on FDCPA law. Experience includes analyzing the organization’s training needs and formulating that analysis into operational performance, identify deficiencies and potential opportunities, and develop cost-effective training solutions, which enhanced competitiveness, increased revenues, and improved customer satisfaction.

Daleville Indiana

Directed the daily training operations of IBM’s Apple contract that supported 3 lines of business; CPU, iPod, and Direct Dispatch. Trained-The-Trainer (T3), One-on-one, and classroom trained staff. Supported and managed all training staff functions, including; interviewing, hiring, coaching, mentoring, training schedules, developing training material, writing operational procedures, and managing inventory controls. Served as SME to ensure that Agents were properly trained on client specifications, industry regulations, customer service and company guidelines. Analysis measures included ensuring that Agents met all quality standards by monitoring and tracking Agent’s performance through Key Performance Indicators; call monitoring, logging calls, AHT, ACW, and customer satisfaction. Developed training material that supported soft-skills training such as conflict resolution, dealing with angry customers, and providing single call resolution. Developed training materials using Instructional assessment along with ADDIE instructional model. Tracked and logged training schedules for all Agents. AIso supervised 3-4 trainers, and provided them with T3 training.

Indianapolis, Indiana Area

Provided analysis, specification, and translation of business requirements across all operational areas and to third party vendors. Worked with all areas of the company to identify system deficiencies and to necessitate resolution. Ensured that business requirements were properly documented, and escalated according company policy. Provided assistance with tracking system issues through trouble tickets that identified discrepancies that impacted business efficiency and productivity. Identified, planned, and documented end-user testing requirements for system changes, enhancements, and fixes. Was also responsible for identifying the training needs of end-users on new/changed systems and/or processes derived from project outcomes, and worked within the defined guidelines of good business practices to ensure training was accomplished to completion.

Master'S Degree, Business Administration And Management, General

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Associate'S Degree, Computer Technology/Computer Systems Technology