Edwin Chu Email & Phone Number

San Gabriel, CA, US

Los Angeles, California, United States

San Diego

- Promoted within 10 months of hire to Senior role based on Customer Satisfaction (CSAT) scores and substantial article contributions to Support Knowledge Base.- Engaged with customers in office and remotely via Support Cases and Zoom meetings to troubleshoot instance issues and explore available options.- Coordinated with local and global management.

Greater San Diego Area

Executive Briefing Center & Facilities Support- Adopted an existing server-side web application suite used by internal sales and account teams, and wrote and supported new web applications using client-side jQuery and AJAX to reduce server overhead and processing time.- Actively participated in manager meetings and correspondences to review web application.

- Worked as a "Specialist" at the Apple Retail Store in the Westfield Mall. - Took on responsibilites for Visual Lead. Responsibilities included, but was not limited to, assembling and maintaining demo merchandise and store displays and fixing/replacing worn items such as cables and display items.- Answered questions, helped customers make informed.

- Assisted Lab Tutor in keeping students up to speed with lecture presentations. - Answered questions pertaining to HTML, Microsoft Office, and Windows XP. - Assisted the professor and head TA with grading and logging assignments and exams.

UCSD

- Helped rearrange bookstore for Price Center Expansion. - Answered calls and took orders for customer service. - Worked with Textbook Reservation Service, helping students reserve and purchase textbooks.

Ba, Computer Science

Education record