- Promoted within 10 months of hire to Senior role based on Customer Satisfaction (CSAT) scores and substantial article contributions to Support Knowledge Base.- Engaged with customers in office and remotely via Support Cases and Zoom meetings to troubleshoot instance issues and explore available options.- Coordinated with local and global management, support, and engineering teams when handling severe (P1) and high (P2) priority cases that required detailed hand-offs.- Submitted… Show more - Promoted within 10 months of hire to Senior role based on Customer Satisfaction (CSAT) scores and substantial article contributions to Support Knowledge Base.- Engaged with customers in office and remotely via Support Cases and Zoom meetings to troubleshoot instance issues and explore available options.- Coordinated with local and global management, support, and engineering teams when handling severe (P1) and high (P2) priority cases that required detailed hand-offs.- Submitted bug reports to development teams for patch and hot-fix releases and relayed information to customers.- Specialized in mobile and enterprise application and network issues and engaged with customers and internal teams. Show less

Executive Briefing Center & Facilities Support- Adopted an existing server-side web application suite used by internal sales and account teams, and wrote and supported new web applications using client-side jQuery and AJAX to reduce server overhead and processing time.- Actively participated in manager meetings and correspondences to review web application status and discuss product roadmap and business requests.- Created a browser application for administrators to upload customer… Show more Executive Briefing Center & Facilities Support- Adopted an existing server-side web application suite used by internal sales and account teams, and wrote and supported new web applications using client-side jQuery and AJAX to reduce server overhead and processing time.- Actively participated in manager meetings and correspondences to review web application status and discuss product roadmap and business requests.- Created a browser application for administrators to upload customer agendas to a network server so that iPads affixed outside each conference room displayed and refreshed meeting information throughout the day.- Created a survey application for customers to fill out after meetings to avoid storing sensitive information on third-party applications like SurveyMonkey.- Used the Microsoft Interop library to programmatically PDFs from Office documents and printable reports based on data stored in Teradata SQL Database.- Eliminated need for paper copies of calendar and agendas and reduced search time for assigned rooms.Global Benchmark Center Support- Maintained and developed a form wizard designed to capture customer requests for hardware benchmarks.- Engaged with Accounts team for any questions, issues, and revisions to the form logic, making changes to underlying database table structures and data transfer objects to accommodate business needs.- Added features include but are not limited to, a new Internal Report spreadsheet and the ability to revise requests after submission. Show less

- Worked as a "Specialist" at the Apple Retail Store in the Westfield Mall. - Took on responsibilites for Visual Lead. Responsibilities included, but was not limited to, assembling and maintaining demo merchandise and store displays and fixing/replacing worn items such as cables and display items.- Answered questions, helped customers make informed decisions and purchases in store and by telephone.- Performed duties as appointed by managers and staff.

- Assisted Lab Tutor in keeping students up to speed with lecture presentations. - Answered questions pertaining to HTML, Microsoft Office, and Windows XP. - Assisted the professor and head TA with grading and logging assignments and exams.

- Helped rearrange bookstore for Price Center Expansion. - Answered calls and took orders for customer service. - Worked with Textbook Reservation Service, helping students reserve and purchase textbooks.