Edwin Cole Email & Phone Number

Saint Joseph, Mi, Us

Berrien Springs, Mi, Us

Provide full oversight to the technical operations of one of the leading Credit Unions in Michigan. Responsible for strategic, operational, and capital budget planning, adherence, and tracking. Create and deliver Executive Board reports on topics related to Cyber Security, policy, and regulatory oversight. Responsible for handling all 3rd party audits including the NCUA and DIFS. Provide leadership and development for Managers and team members that oversee IT Infrastructure, Help Desk Support, and Cyber Security.

Berrien Springs, Mi, Us

Provide full oversight to the technical operations of one of the leading Credit Unions in Michigan. Responsible for strategic, operational, and capital budget planning, adherence, and tracking. Create and deliver Executive Board reports on topics related to Cyber Security, policy, and regulatory oversight. Responsible for handling all 3rd party audits including the NCUA and DIFS. Provide leadership and development for Managers and team members that oversee IT Infrastructure, Help Desk Support, Core Application Support, and Cyber Security.

Mount Pleasant, Mi, Us

Effectively managed system functionality, network communications, and internet services for a telephone company with 4 locations. Support the daily operations of 20 end users in a Microsoft domain environment. Maintain a Cisco-fed fiber optic network that spans over one hundred miles through the center of Michigan. Researched, engineered, and installed a 3-host VMware server cluster used to cut server replacement costs and improve server uptime. Presently, this server cluster supports all Internet server operations. Integrated and currently manage an EMC VNXe storage device to improve performance of a VMware server cluster. Utilized physical redundancies and storage multipathing to increase network efficiency and server uptime. Designed, proposed, and executed a plan that upgraded all LAN PCs to Windows 7 while also upgrading to a Windows 2008 Domain Controller environment. Currently the Domain Controller handles functions such as DNS, DHCP, AD and roaming profiles. Researched, implemented, and maintain Tigerpaw Business Software. This software platform is responsible for work process flow and has greatly streamlined our ability to service customers. Implemented Cisco ASA firewalls in both the corporate and service provider space

Midland, Michigan, Us

Provided strategic planning and support for the hospital’s medical records system. Trained new physicians on how to utilize the 3M suite of dictation applications and associated peripheral devices. Supported 20+ medical transcriptionists with all 3M software-related issues. Implemented a series of changes to the printing system that saved over one ream of paper a day and significantly cut departmental costs. Initiated a strategy that would virtualize the components of the 3M system to limit downtime. Overhauled training documents to improve communication with physicians.

Grand Rapids, Mi, Us

Provided remote and on-site support for multiple dictation and transcription solutions for health-care providers and lawyers. Supported the daily operations of 20 end users in a small business setting. Interacted with account representatives to explain new technologies in a simple and understandable fashion.

Bs, Information Technology

Associate, Arts And Science