Edwin Cummins Email & Phone Number

• Technical Support Manager for UK and Europe (Renew Health merged with LifeSignals)
• Zendesk Administration: o Create the mechanisms and workflows that are responsible for capturing general support, complaints and feedbacko Creation of client support centre to enable clients to find answers to their.
• Implementation of new clients – software installation, device configuration, workflow refinements, user training and product review.
• Support the Sales team in the creation and execution of sales demonstrations and workflows. Pre and post sales processes.
• Post market surveillance – supporting the development of a structure to capture and trend PMS.
• Product Review and testing – Capture, collate and present data to the business.

Athlone

Implementation Specialists are responsible for the on-boarding process for prospects and newclients. Implementation Specialists must work with the on-boarding client to assess productneeds, manage technical operations and roadblocks, and appropriately train the user base.Participate in customer support and troubleshooting when necessary.Other Duties and.

Project Managemento ISO 27001 - Group leader for implementation of ISO27001 certification.o Post Market Surveillance project lead - Building a structure to capture and trend PMS from all business units. o Product Review – Capture, collate and present data for all product reviews within Renew Health and its partners.o Work with team on internationalization.

• PC installation - configure IP details, apply correct image, configure as part of domain
• Printer installation
• Maintain Hardware - Repair PC’s, printers, servers & associated hardware where possible
• Network - Resolve networking, connection & infrastructure problems in the various sites
• Cabling - Installation, patching and termination of Computer and Telephony cabling systems
• Maintaining Inventory records

Athlone

• Providing Technical support to end users in Europe and America.
• Green site project.
• Implementing new policies to better our quality and efficiency of support.
• Creating Documentation for current IT staff and our user base
• KACE administration
• User account creation in AD and Exchange

Dublin

• PurposeTo provide technical knowledge of the IT infrastructure and DBMS (database management system) required for successful operation of the CareDirector application. To provide expertise on Microsoft Dynamics tools.
• Provides guidance for business decisions from a technical perspective on issues such as: performance, scalability, reliability, and security.
• Defines the implementation and migration specification, making recommendations on hardware sizing and software upgrades.
• Assists the customer's staff in upgrading hardware and software to meet Caredirector installation requirements.
• Test reports for validity of results, accuracy, reliability, and conformance to established standards.
• Executes planning and implementation of system tests to ensure functionality, configuration, and data comply with specifications and standards.

Dublin

• Key member of large scale project upgrading users from windows vista to windows 7
• Updating and managing users in active directory and in safeguard management console
• Manning the helpdesk – all levels of support
• Active Directory administration, software and hardware installs, printer set up, hard drive encryption

Ensure correct entry of leaving and junior certificate results into the databaseForward results to schoolDeal with any subsequent enquiries via telephone and emailSupervision of examiners

Master'S Degree, Data Analytics

Master'S Degree, Data Analytics, First Class Honours

First class honours degree with a GPA of 87%

Bsc, Computer And Software Engineering, Honors Degree

Leaving Cert