•Clients: To coordinate the interaction between local account and client by interfacing as Project Manager to ensure smooth implementations and changes. Also, to coordinate with the client when there is an escalation or request for information, to respond RFPs, or a new project proposal• Vendors: To coordinate with vendors in order to quote, design, purchase, and execute a solution• Corporate IT: To hold Project Management interactions with different Technology departments in order to implement and execute solutions. Also, to become the single point of contact to facilitate the projects that involve local IT

● Work with staff to identify opportunities in the regular business process and provide Digital transformation ideas for process improvement, cost reduction and work optimization.● Worked in collaboration with the Senior management to define program project objectives and establish a timeline and plan to achieve them.● Provide leadership, line management and coaching to staff.● To provide weekly and Monthly reports with ROI information, statistics, project status, accomplishments, and plans.

To troubleshoot telephony issues within the appropriate SLA/ETCTo support Network Connectivity troubleshooting issues To escalate problems to the NOC when required To execute policies regarding License Management across all tools and locations To activate emergency or seasonal conference calls To participate in Operations Business Continuity PlansTo recommend changes to policies and procedures regarding processes involving the helpdeskTo Filter and distribute all L2 request.