Global It Service Delivery Manager Ii
Current
Feb 2022 - Present
AeroLeads people directory · profile
Edwin D. Email & Phone Number
Global IT Service Delivery Manager II
at
Concentrix
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Global IT Service Delivery Manager II
Location
El Salvador
Company size
Who is Edwin D.? Overview
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Quick answer
Edwin D. is listed as Global IT Service Delivery Manager II at Concentrix, a with 63116 employees, based in El Salvador. AeroLeads shows a matched LinkedIn profile for Edwin D..
Edwin D. previously worked as IT Client Services Associate at Sykes Enterprises, Incorporated and Service Desk Coordinator at Sykes Enterprises, Incorporated. Edwin D. holds Engineer'S Degree, Computer Systems Networking And Telecommunications from Universidad Tecnológica De El Salvador.
Company email context
Email format at Concentrix
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Concentrix
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Profile bio
About Edwin D.
An experienced IT specialist with over 10 years supporting a multinational organization; Multifaceted, efficient and reliable professional, proficient in planning, organizing, implementing IT projects, with knowledge and experience in administrative and technical support, customer relations and project management. Excellent interpersonal skills, digital and telephone communication.
Current workplace
Edwin D.'s current company
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Concentrix
5 roles
Edwin D. work experience
A career timeline built from the work history available for this profile.
It Client Services Associate
•Clients: To coordinate the interaction between local account and client by interfacing as Project Manager to ensure smooth implementations and changes. Also, to coordinate with the client when there is an escalation or request for information, to respond RFPs, or a new project proposal• Vendors: To coordinate with vendors in order to quote, design, purchase, and execute a solution• Corporate IT: To hold Project Management interactions with different Technology departments in order to implement and execute solutions. Also, to become the single point of contact to facilitate the projects that involve local IT
May 2018 - Feb 2022
Service Desk Coordinator
● Work with staff to identify opportunities in the regular business process and provide Digital transformation ideas for process improvement, cost reduction and work optimization.● Worked in collaboration with the Senior management to define program project objectives and establish a timeline and plan to achieve them.● Provide leadership, line management and coaching to staff.● To provide weekly and Monthly reports with ROI information, statistics, project status, accomplishments, and plans.
Dec 2014 - May 2018
Helpdesk Support Specialist
To troubleshoot telephony issues within the appropriate SLA/ETCTo support Network Connectivity troubleshooting issues To escalate problems to the NOC when required To execute policies regarding License Management across all tools and locations To activate emergency or seasonal conference calls To participate in Operations Business Continuity PlansTo recommend changes to policies and procedures regarding processes involving the helpdeskTo Filter and distribute all L2 request.
Nov 2011 - Dec 2014
Customer Service Representative
Dec 2009 - Nov 2011
Team & coworkers
Colleagues at Concentrix
Other employees you can reach at concentrix.com. View company contacts for 63116 employees →
AP
Abhishek Prajapati
Colleague at ConcentrixGurugram, Haryana, India
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DS
Dhananjay Singh
Colleague at ConcentrixBengaluru, Karnataka, India
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AC
Arbaz Choudhary
Colleague at ConcentrixMumbai, Maharashtra, India
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NS
Nina Sarmiento
Colleague at ConcentrixBacoor, Calabarzon, Philippines
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JG
Joyce Goyone
Colleague at ConcentrixTanauan, Eastern Visayas, Philippines
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PC
Prabhnoor Chandock
Colleague at ConcentrixPune, Maharashtra, India
View →
MG
Marcos Gabriel Quintero Godoy
Colleague at ConcentrixMaia, Porto, Portugal
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RV
Ravikant Verma
Colleague at ConcentrixDelhi, India
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LL
Luziene Lima
Colleague at ConcentrixFortaleza, Ceará, Brazil
View →
PY
Prayag Yadav
Colleague at ConcentrixGurugram, Haryana, India
View →
Abhishek Prajapati
Colleague at ConcentrixGurugram, Haryana, India
View →
DS
Dhananjay Singh
Colleague at ConcentrixBengaluru, Karnataka, India
View →
AC
Arbaz Choudhary
Colleague at ConcentrixMumbai, Maharashtra, India
View →
NS
Nina Sarmiento
Colleague at ConcentrixBacoor, Calabarzon, Philippines
View →
JG
Joyce Goyone
Colleague at ConcentrixTanauan, Eastern Visayas, Philippines
View →
PC
Prabhnoor Chandock
Colleague at ConcentrixPune, Maharashtra, India
View →
MG
Marcos Gabriel Quintero Godoy
Colleague at ConcentrixMaia, Porto, Portugal
View →
RV
Ravikant Verma
Colleague at ConcentrixDelhi, India
View →
LL
Luziene Lima
Colleague at ConcentrixFortaleza, Ceará, Brazil
View →
PY
Prayag Yadav
Colleague at ConcentrixGurugram, Haryana, India
View →
1 education record
Edwin D. education
FAQ
Frequently asked questions about Edwin D.
Quick answers generated from the profile data available on this page.
What company does Edwin D. work for?
Edwin D. works for Concentrix.
What is Edwin D.'s role at Concentrix?
Edwin D. is listed as Global IT Service Delivery Manager II at Concentrix.
Where is Edwin D. based?
Edwin D. is based in El Salvador while working with Concentrix.
What companies has Edwin D. worked for?
Edwin D. has worked for Concentrix and Sykes Enterprises, Incorporated.
Who are Edwin D.'s colleagues at Concentrix?
Edwin D.'s colleagues at Concentrix include Abhishek Prajapati, Dhananjay Singh, Arbaz Choudhary, Nina Sarmiento, and Joyce Goyone.
How can I contact Edwin D.?
You can use AeroLeads to view verified contact signals for Edwin D. at Concentrix, including work email, phone, and LinkedIn data when available.
What schools did Edwin D. attend?
Edwin D. holds Engineer'S Degree, Computer Systems Networking And Telecommunications from Universidad Tecnológica De El Salvador.
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