Edwin De Mesa Email & Phone Number

Sydney, Nsw, Au

Sydney, Australia

At the helm of ITSM Corporation, our team has redefined IT service management, focusing on the intersection of technology and service excellence. Leveraging expertise in IT design consulting, we have successfully turned complex IT challenges into streamlined, customer-centric solutions. Our commitment to continuous improvement has catalyzed ITSM's evolution into a trusted partner throughout the APAC region.The ethos of our approach at ITSM is rooted in a blend of empathy, culture, and… Show more At the helm of ITSM Corporation, our team has redefined IT service management, focusing on the intersection of technology and service excellence. Leveraging expertise in IT design consulting, we have successfully turned complex IT challenges into streamlined, customer-centric solutions. Our commitment to continuous improvement has catalyzed ITSM's evolution into a trusted partner throughout the APAC region.The ethos of our approach at ITSM is rooted in a blend of empathy, culture, and performance. This unique combination has empowered our team to deliver unparalleled value and support to our clients, ensuring seamless efficiency and timely delivery of IT services. As the CEO of ITSM, I lead with a vision to drive innovation and operational excellence in the IT industry. With a robust background in developing and implementing strategic frameworks, I've successfully bridged the gap between local and global service delivery requirements. My strong problem-solving ability and strategic thinking allows us to continuously improve our services through innovative tools and technology. Analytical skills and the capacity to analyze complex information and make informed decisions is important in the business ITSM is in. As Chief Solutions Officer, I spearheaded the development of a global services framework and solutions that has not only streamlined our service delivery platform but also optimized operations, transforming our organization into a globally recognized, ITIL-centric, and customer-focused service provider. This achievement has set new industry standards and has been instrumental in our sustained growth and success.Throughout my tenure, I have been committed to building high-performing teams and driving initiatives that enhance operational efficiency and customer satisfaction. I thrive in dynamic environments and am dedicated to pushing the boundaries of what is possible in the IT services sector. Show less

North Ryde, Nsw, Australia

Provides guidance and direction to a team of Solution Architects under the Midrange Engineering team responsible on the proactive management of customer environment, through the evaluation of new tools that enhances the day-to-day operations of the BAU teams. Successfully implemented the Risk and Issues Management framework of Fujitsu Managed Services team, integrating problem management as the core function of the midrange engineering team - focusing on proactive rather than reactive incident… Show more Provides guidance and direction to a team of Solution Architects under the Midrange Engineering team responsible on the proactive management of customer environment, through the evaluation of new tools that enhances the day-to-day operations of the BAU teams. Successfully implemented the Risk and Issues Management framework of Fujitsu Managed Services team, integrating problem management as the core function of the midrange engineering team - focusing on proactive rather than reactive incident response. Was in charge of delegating work, overseeing progress towards goals, and coaching team members as needed. Managed the allocation of resources based on the company requirements and directions, ensuring the highest quality of service delivered. Show less

Manila, National Capital Region, Philippines

Primary functions include:- Overall responsibility of the Global Technical Services Operations- Strategic management and allocation of resources based on company requirements and directions- Aligning Technical Services capabilities with company objectives- Ensure that the Technical Services Department is a profitable unit- Responsible for the design and risk analysis of the TRT Global Technical Services Team. Project involves justification, financial feasibility study and… Show more Primary functions include:- Overall responsibility of the Global Technical Services Operations- Strategic management and allocation of resources based on company requirements and directions- Aligning Technical Services capabilities with company objectives- Ensure that the Technical Services Department is a profitable unit- Responsible for the design and risk analysis of the TRT Global Technical Services Team. Project involves justification, financial feasibility study and presentation to the TRT Board of Directors.- Led the transformation project of the Australian-based Support Engineering Team to become a Global Technical Services Team with the integration of Global Support Operations (Global Service Desk and Global Support Services) and Field Services Operations. Show less

Chatswood, New South Wales, Australia

Primary functions of a CE Team Leader (CETL) include:- Allocation of all jobs/work to Senior Consulting Engineers (SCEs) and Consulting Engineers (CEs)- Technical Pre-Sales Support for TRT’s Sales team- Liaising with Support Engineering Team Leaders (SETLs) and Senior Business Development Managers (SBDMs)- Liaising with the Technical Services Manager (TSM) for CE Team tactical and operational planning- Ensures Jobs and Tasks are delivered on a timely manner, taking into… Show more Primary functions of a CE Team Leader (CETL) include:- Allocation of all jobs/work to Senior Consulting Engineers (SCEs) and Consulting Engineers (CEs)- Technical Pre-Sales Support for TRT’s Sales team- Liaising with Support Engineering Team Leaders (SETLs) and Senior Business Development Managers (SBDMs)- Liaising with the Technical Services Manager (TSM) for CE Team tactical and operational planning- Ensures Jobs and Tasks are delivered on a timely manner, taking into consideration quality and efficiency- Technical implementation of high profile and strategic customers- Senior Technical Project Management- Project management of large projectsThe secondary functions are:- Mentoring and providing guidance to new CEs- Sets the direction and group goals/objectives of the CE Team as a whole Show less

Chatswood, New South Wales, Australia

Delivers Sun Solaris expertise to our customers which includes, but is not limited to:- New HW and OS Commissioning and Installations - OS and/or HW Upgrades- Professional Services- Managed Services- Disaster Recovery- Technical Presales Support for TRT’s Sales team- Management of allocated Managed Services Accounts

Makati City, Philippines

Manage Technology Request projects to meet the organization’s technology requirements and deadlines. Plan and provide costing for projects and participate in the development of strategic planning activities; review and analyze data to predict future needs and recommend enhancements; prepare budgeting and cost analysis; plan work of others to meet project deadlines; set priorities based on user needs.Key Projects and Achievements:o Involved on the DR Data Centre relocation project of… Show more Manage Technology Request projects to meet the organization’s technology requirements and deadlines. Plan and provide costing for projects and participate in the development of strategic planning activities; review and analyze data to predict future needs and recommend enhancements; prepare budgeting and cost analysis; plan work of others to meet project deadlines; set priorities based on user needs.Key Projects and Achievements:o Involved on the DR Data Centre relocation project of Citibank from Singapore DR DC at Science Technology Park to HongKong DC. Overall DR Data Centre project also involved manpower re-deployment and was part of the key team in Citi ROHQ Manila to spearhead the DR Operations. Show less

Makati City, Philippines

Responsible for positioning services and solutions base on customer requirements. Handled Globe Telecomms and government accounts like SEC, DTI and SSS to name a few.

Responsible for the Data Management and Data Center Solutions of Sun Microsystems Philippines. Scope of position is full design, analysis, implementation, support and training of implemented solutions on the areas of:- Enterprise Storage Management (including SAN and Backup) - LAN/WAN Network Design- DR Solution - Infrastructure Design Key Projects and Achievements:o Completed the IT Disaster Recovery (DR) Project of Bureau of Internal Revenue. Project coverage… Show more Responsible for the Data Management and Data Center Solutions of Sun Microsystems Philippines. Scope of position is full design, analysis, implementation, support and training of implemented solutions on the areas of:- Enterprise Storage Management (including SAN and Backup) - LAN/WAN Network Design- DR Solution - Infrastructure Design Key Projects and Achievements:o Completed the IT Disaster Recovery (DR) Project of Bureau of Internal Revenue. Project coverage are:• Evaluation of DR Data Centre• Evaluation of Technical Infrastructure to support DR Requirements of the Bureau• Proof of Concept of technology• Acceptance and Implementation of the project; Led a team of Data Centre, Infrastructure (Hardware and Network), Applications, Security and QA Engineers on a 3-months Projecto Took over the responsibility of Project Manager and Technical Resource for the PLDT iiPS Project DSL backend infrastructure. Managed both technical and administrative issues for immediate resolution. Also acted as the primary technical resource for the expansion project called the PLDT Cisco 10K DSL backend system.o Project Manager for Securities and Exchange Commission iRegister and iReport Online Name Registration and Verification Project managing deliverables of the Professional Services team of Sun Microsystems for the project.o Implemented network and firewall connectivity between SEC and BIR government agencies. Completed configuration of VPN connection of Securities and Exchange Commission (SEC) and Department of Trade and Industry (DTI) to the co-located server site of i-Register System at Eastern Telecoms.o Completed on time the PLDT Do-It-Yourself DSL Package automated backend-provisioning system.o Project Team Lead for the Bureau of Internal Revenue Outsourcing Project – Quality Assurance Component. Role involves acceptance testing and ensuring that all the components of the project meets the requirements as per Terms of Reference. Show less

Product specialist for McAfee Security products, which includes antivirus software, desktop firewall, vulnerability management products and host-based intrusion detection systems. Key Projects and Achievements:o Designed and implemented Metropolitan Bank and Trust Corporation (Metrobank) nationwide anti-virus solution.o Implemented Philippine Airlines (PAL) anti-virus gateway scanning system using WebShield appliance.

Singapore