Edwin De Vries Email & Phone Number

Amsterdam, Nh, Nl

Rotterdam

Establish and document the customer’s true needs prior to start-up by performing a needs assesment, and then translate these needs into appropriate operational procedures and training to ensure complete customer satisfaction.Establish systems requirements and drive systems integration between the customer and Expeditors where required.Create the SOP’s and make sure our all parties understand the account’s requirements/expectationsBuild trust and credibility with the customer and setup KPI's in order to perform the QMR's.

Service Provider ManagementFor our company to continue to be successful and grow, we want to transition business only to service providers who align themselves with our culture, protect our brand, meet our minimum expectations, and strive for continuous improvements to further our ultimate customer experience. Formalize the engagement and development of our service providers to foster an environment of continuos improvement, compliance and security through our mutual networks and in doing so, drive direct value to our customers.

Rotterdam

Seeking new distribution services opportunities and cooperates with sales to turn new opportunities into profitable business. major components but not limited to:• Sales activities.• Preparing Scope & Rates.• Preparing and implementation of the SOP.• Customer retention.• Operational, training and other activities.• Provide necessary information to accounting to produce monthly client P&L• Analyze client P&L and send to Geo product Director monthly as per OPS.prepare a yearly budget that increases and challenges their revenues over the current year. This increase need not necessarily satisfy corporate objectives, but rather indicate healthy progress in the department and have profitability as its goal. Of course, a genuine effort to achieve it is expected as well.

Rotterdam Area, Netherlands

Develop, maintain, lead and measure Expeditors’ product and service deliverables to satisfy the specific needs of a Corporate Account(s). Continually seek opportunities for service enhancement and improved tactical management. Increase our share of customer business on an annual basis. Account retention, Strategic responsibilities:•Continually seek improvement in procedures and services to create more efficient and cost effective operations.•Continually search for and implement cost savings within Expeditors (whether through efficiencies or hard cost savings)•Design and manage Customer Review process with account input. Maintain and participate in scheduled Customer Review’s locally. •Manage schedule of global Customer Review’s when applicable. Consolidate data from global Customer Review’s.•Involve Branch Managers or Key Department Managers in the Customer Review process.•Facilitate communication amongst all key contacts and all related Expeditors contacts.•Facilitate cooperation and positive working relationship with 3rd party vendors•Communicate technology updates and tools proactively.Account development, Tactical responsibilities:•Continually search for and implement cost savings for your client by improving processes and eliminating waste.•Establish, maintain and review account objectives through the use of an annual business plan reviewed quarterly with Corporate Sponsor and key personnel.•Identify opportunities and keep teamsell updated accordingly.•Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business!

Rotterdam Area, Netherlands

Sales activity (BSC role):-Provides technical assistance to clients -Be supportive and actively participate in Sales calls where needed and appropriate-Set up a list of target customers with sales-Attends sales meetings to coordinate the transition of new business/updates on existing business and schedule joint calls-Initiates and follow up independently on IS projects with Clients such as EDI, expo, Barcode scanning (into EDMS / ETMS), Customer Reports -Trains Sales people on systems features and benefits-Closely liaises Sales with Regional IS to assist and support RFQ and RFI related with ITOperations System Coordination-Have a fundamental understanding of Expeditors operational systems, including ETMS (Aborts, FORMS, AIRRTS, CLIENT, INFO, CLONE and Models, PECAN, ALERTS), EIFA, ECMS, AND EDMS-Applications Support Helpdesk-Trains branch management on system architecture, data management, retention and reporting, and other available IT tools.-Helps to increase branch productivity by identifying processes that could be improved or automated and by developing an approved solution for them-Setting and modifying Internal reports-Implements IS related Projects that do not belong to a specific Product-Internal and External EDI Support (i.e. AMS with US customs, EDI with third-party customs authorities, EDI with carriers…)-Closely liaises operations with Regional IS to assist and support with System related issues

Seeking new distribution services opportunities and cooperates with sales to turn new opportunities into profitable business. major components but not limited to:• Sales activities.• Preparing Scope & Rates.• Preparing and implementation of the SOP.• Customer retention.• Operational, training and other activities.• Provide necessary information to accounting to produce monthly client P&L• Analyze client P&L and send to Geo product Director monthly as per OPS.prepare a yearly budget that increases and challenges their revenues over the current year. This increase need not necessarily satisfy corporate objectives, but rather indicate healthy progress in the department and have profitability as its goal. Of course, a genuine effort to achieve it is expected as well. See less

Responsible for daily activities on the Operations.

Inhouse Account Manager at the customer in telecommunication in Hilversum.

During the Management Trainee program went to all departments and finallized with a script.

Education record

Education record

Education record

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Education record