Edwin Dlima Email & Phone Number

A highly organized, passionate professional with nearly 26 years of professional experience in B2B (Enterprise Collections), Operations, Team Building and Relationship Management with Auto, Telecommunications and Real Estate sectors. Currently associated with Proptiger Marketing Services Pvt Ltd as Associate Director – Risk Management.Adroit in managing matters related to:Goal Oriented Future Focused Integrity & Time ManagementB2B collection Leadership Hardworking & Persistent Skilled at managing business partnersTeam Management Process Improvement Coaching & Mentoring MultitaskingCritical Thinking Problem-SolvingAble to plan and forecast Business operations with greater accuracy and ability to organize territories, according to range of criteria, such as volume, revenue, faster realization of payments with strategic accountsProven track record of driving core debt collection, customer service KPI’s, and managing teams to improve customer experience and ensure revenue enhancement.Skilled in minimizing bad debts, churn and handling recoveries from an old/dead pool of accounts to ensure revenue enhancement for the companyDemonstrated ability to identify and target most profitable customer groups, gauge satisfaction and loyalty, track and predict retention.

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  University Of Mumbai

  Business/Commerce, General