Edwin Dubon Email & Phone Number

San Salvador, El Salvador

San Salvador, El Salvador

I integrate work-related protocols across various departments within the organization. Additionally, I proactively anticipate challenges and actively seek opportunities for improvement. In my role, I diligently gather relevant information while maintaining a keen awareness of the cause-effect dynamics related to identified issues.I facilitate effective communication by giving thorough reports to senior management on the results and successes of operational plans, supporting informed decision-making and continual improvement.I work efficiently under pressure and adjust my own working practices to obtain performance enhancements. I complete my activities on time, reaching my goals without utilizing more resources than those allocated.I discuss ideas and points of view with the team members, listen politely to their thoughts, and encourage them to work together to achieve a common objective.

San Salvador, El Salvador

Supervised personnel in training, development of personnel skills, and continuous improvement of administrative processes of the training area. Manage and lead the Training Team in El Salvador toward an effective learning experience that supports El Salvador Operations.Responsible for the implementation, certification, and consistent execution of BEST Training & Development.Coordinate, plan, and distribute all necessary resources among the different accounts for the effective execution of the training activities.Key stakeholders on the implementation of new accounts in El Salvador.Responsible for the administrative work related to the training team.Responsible for monitoring and auditing the quality of the Training Team execution.Responsible for communication with different clients and Teleperformance management regarding training indicators and action plans.Responsible for reporting the training team indicators and performance KPIs.

San Salvador, El Salvador

In charge of welcoming and training the new personnel for all the lines of Business for Programs in Health insurance, Customer Service, and technical support. My responsibilities include designing, developing, and delivering comprehensive training programs targeted to our clients ' specific needs.I will work closely with individuals and teams to improve their skills and knowledge across multiple areas, focusing on building a growth-oriented mindset.

San Salvador, El Salvador

As a Customer Service Representative, I am our company's frontline advocate. With empathy and efficiency, I manage client inquiries, address issues, and give great service. My commitment to providing a pleasant customer experience is critical in building long-term relationships and increasing brand loyalty.