Daily tasks include user administration, management, and support of Atlassian’s BitBucket, Confluence, and JIRA applications; documenting DevOps processes and transforming them into standard operating procedures (SOPs) in order to standardize practices; user administration, management, and support of multiple Jenkins automation servers; perform network and infrastructure monitoring via Paessler PRTG Network Monitor and Elastic’s ELK Stack; assembling, compiling, and formatting data for inclusion into Confluence as a knowledge base.Other duties have included planning, documenting, and implementing disaster recovery plans for multiple applications, creation of automation jobs to run in Jenkins, user administration and limited support of SDL’s Tridion Content Management System, utilization of Oracle’s WebLogic Console for server support purposes, performing critical software updates/upgrades, orchestrating remediation operations, drafting OSS policies, implementation of an automated OWASP system for code checks, and utilization of Microsoft Visio for generation of use cases, network diagrams, and other UML documents.

Duties include maintaining all training support materials to include section SOPs, prepare materials for advising the section commander on military education requirements and forward applications for OHMR schools, prepare and provide training instruction blocks as needed, provide the information required for the unit status report, attend all unit/section training meetings, develop and publish training calendar and schedules as needed, forecasts and secures training resources, and develops and maintains all training records. Previous MOS include 31B (Military Police) and 79T (Recruiter).

Beginning in June of 2005, I commenced work as a freelance photographer. A portion of my work was to provide portfolio content for up-and-coming model talent, production of photographic content for websites, as well as contract hiring for weddings and engagement photographs. Other work includes production of photographs for use in self-published image albums and books. Themes I have worked in include fashion, alternative, macro, nature, and portraiture.Skills include, but not limited to:* Operate and maintain Canon manual and digital SLR cameras and peripheral components such as flash units, filters, lenses, reflectors, and lighting equipment.* Proficient in digital photograph editing techniques and methodology utilizing Adobe Photoshop to include EXIF analysis and file recovery from micro drives.* Skilled in still and macro photography, portraiture, and event photography.

Support Athleta, Banana Republic, Gap, Old Navy, and Piperlime customers via email service in the U.S. and Canadian markets. Service provided includes order inquiries, merchandise questions, website support, and other online shopping concerns. Have supported UK and EU customers via real-time chat and have assumed seasonal Tier III customer service representative twice.Skills include, but not limited to:* Skilled in providing service support for clients via telephone, electronic mail, and through live chat services. Capable in de-escalation techniques and conflict resolution.* Provided mentorship for new employees, quality assurance, and one-on-one assessments and training to enhance employee performance.* Fluent with Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and database connectivity software to include Yantra, Sterling, and Attachmate.

Wrote "Japanese Secret Projects" and "Japanese Secret Projects 2" (see below) for Ian Allan's Midland brand. Also worked on "Italian Secret Projects" under contract. All contracts have since been assumed by Crécy Publishing following their purchase of Midland from Ian Allan Publishing.Skills include, but not limited to:* Skilled in research techniques via library services, online informational services, and source/fact verification.* Proficient in literary peer-to-peer reviews, book project collaboration, and author-side book project management.

Supported customers through written correspondence, telephone, and via email.

Provided email-based customer service to AOL (America Online) customers. Supported the AOL client on DOS, Windows 3.1, Windows 95, and Mac OS. Handled connectivity issues, software support, and other general, non-billing associated questions.Skills include, but not limited to:* Knowledgeable in Macintosh OS System 7 through 9 and Windows 3.1, and Win95. * Familiarity with modem connectivity, FTP, IRC, Gopher protocol, modern networks and topology, and various browsers to include IE, Chrome, Netscape, and NCSA Mosaic.

Maintained monthly and quarterly inventory, oversaw daily shipping and receiving to the warehouse, ensured client supply requests were fulfilled and shipped on time, and wrote a handbook for warehouse operations as reference for future warehouse coordinators.

Duties included assisting patrons with book searches, shelving books, intake and outtake of books, book repair, and customer service.