Customer Service Specialist
Current
Feb 2014 - Present
AeroLeads people directory · profile
Edwin E Perez Email & Phone Number
IT Specialist
at
AT&T
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
IT Specialist
Location
Justice, Illinois, United States
Company size
Who is Edwin E Perez? Overview
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Quick answer
Edwin E Perez is listed as IT Specialist at AT&T, a with 218956 employees, based in Justice, Illinois, United States. AeroLeads shows a matched LinkedIn profile for Edwin E Perez.
Edwin E Perez previously worked as Customer Service Specialist at At&T and TEAM LEAD at At&T. Edwin E Perez holds Bachelor Of Science, Computer/Information Technology Administration And Management, 3.44/4.0 from Illinois Institute Of Technology.
Company email context
Email format at AT&T
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AT&T
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Profile bio
About Edwin E Perez
Edwin E Perez is a IT Specialist at AT&T.
Current workplace
Edwin E Perez's current company
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At&T
4 roles
Edwin E Perez work experience
A career timeline built from the work history available for this profile.
Team Lead
At&T
• Work collaboratively to identify issues, develop solutions, & build executive support• Resolve customer issues in a timely manner using multiple systems • Train, maintain and monitor Level 1 Helpdesk agents in 5 call centers across US via Telepresenceon product knowledge, troubleshooting methods, and customer service• Improve and modify the existing protocols and procedures to achieve the best efficiency
Dec 2015 - Oct 2016
Technical Support Student Intern
• Created helpdesk tickets and worked with internal and external technicians and engineers to resolve customer’s issue in a timely manner• Assisted in training of new users via online training• Handled high-level customers/companies as assigned • Translated helpdesk calls (Spanish to English) when necessary for ticket creation
Feb 2014 - Dec 2015
Bilingual Customer Service Representative
Identified and assessed customer needs based on interactions.Provided world class comprehensive customer support to ensure customer concerns are resolved in a timely manner.Reviewed customer account information while on calls to identify customer needs and match customer need with the appropriate product and service.Utilized troubleshooting guides and Tier 1 troubleshooting on all calls that require device assistance.Educated customers on the value-added benefits of products and services and explain how solutions can enhance the customer’s lifestyle and wireless experience.
Feb 2017 - May 2017
Team & coworkers
Colleagues at AT&T
Other employees you can reach at att.eu. View company contacts for 218956 employees →
ME
Michael Ewan
Colleague at At&THoffman Estates, Illinois, United States
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ES
Eileen Sherman
Colleague at At&TFishers, Indiana, United States
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BB
Brandon Baker
Colleague at At&TRochester, Michigan, United States
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JJ
Jaime Jesús Vargas Galán
Colleague at At&TMexico City, Mexico
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JA
Jemimah Abid
Colleague at At&TManila, National Capital Region, Philippines
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CW
Christin Walker
Colleague at At&TDallas, Texas, United States
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MG
Mike Gurley
Colleague at At&TCarlsbad, California, United States
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CR
Craig Richardson
Colleague at At&TDallas, Texas, United States
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SL
Sylvia Leftwich
Colleague at At&TBuford, Georgia, United States
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MH
Mohamed Heshmat
Colleague at At&TEgypt
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Michael Ewan
Colleague at At&THoffman Estates, Illinois, United States
View →
ES
Eileen Sherman
Colleague at At&TFishers, Indiana, United States
View →
BB
Brandon Baker
Colleague at At&TRochester, Michigan, United States
View →
JJ
Jaime Jesús Vargas Galán
Colleague at At&TMexico City, Mexico
View →
JA
Jemimah Abid
Colleague at At&TManila, National Capital Region, Philippines
View →
CW
Christin Walker
Colleague at At&TDallas, Texas, United States
View →
MG
Mike Gurley
Colleague at At&TCarlsbad, California, United States
View →
CR
Craig Richardson
Colleague at At&TDallas, Texas, United States
View →
SL
Sylvia Leftwich
Colleague at At&TBuford, Georgia, United States
View →
MH
Mohamed Heshmat
Colleague at At&TEgypt
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1 education record
Edwin E Perez education
-
Illinois Institute Of Technology
FAQ
Frequently asked questions about Edwin E Perez
Quick answers generated from the profile data available on this page.
What company does Edwin E Perez work for?
Edwin E Perez works for AT&T.
What is Edwin E Perez's role at AT&T?
Edwin E Perez is listed as IT Specialist at AT&T.
Where is Edwin E Perez based?
Edwin E Perez is based in Justice, Illinois, United States while working with AT&T.
What companies has Edwin E Perez worked for?
Edwin E Perez has worked for At&T and Verizon 4G Wireless.
Who are Edwin E Perez's colleagues at AT&T?
Edwin E Perez's colleagues at AT&T include Michael Ewan, Eileen Sherman, Brandon Baker, Jaime Jesús Vargas Galán, and Jemimah Abid.
How can I contact Edwin E Perez?
You can use AeroLeads to view verified contact signals for Edwin E Perez at AT&T, including work email, phone, and LinkedIn data when available.
What schools did Edwin E Perez attend?
Edwin E Perez holds Bachelor Of Science, Computer/Information Technology Administration And Management, 3.44/4.0 from Illinois Institute Of Technology.
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