Edwin Enrique T. Email and Phone Number

Identity and Access Management Analyst responsible for provisioning support which includes ticket management, customer service, and knowledge of least privilege methodology with security rights, permissions and groups on USAA Company. Regularly interaction with Business Owner/Application Owner; IAM Analyst with excellent member service skills: well organized, self-motivated, detail oriented and results focused to assist in achieving USAA Company goals. o Onboarding Applications - Entitlement verification through Oracle Business Intelligence (OBI) - Pull entitlements - Password protect entitlements (excel sheet) - Create IAM Onboarding form - Follow-up by verifying the answers through e-mails o App Profile task creation for Governace Level and Access Level - ECIO Exception App Profile task - Ineligible App Profile task - Onboarded App Profile task o Folder creation for each App o Activity tracking in Service Now ticket

Maintain continuous and efficient operation of the applications and servers, guarantee the security of the information in the network with its corresponding support.o Windows Server administration and troubleshooting 2003, 2008, 2012, 2016.o Administration of File server, DFS rights, DHCP, DNS, WINS Administration.o Active Directory Administration Windows Server 2016. -Users administration, groups and computing equipment. -Overall troubleshooting.o Resolving all Incidents and Problems associated with failure or degradation of Services related to IT equipment.o Support for servers, routers, switches. Knowledge in network – LAN, WAN, functionality of switches, routers, firewalls and VPN.o Responsible for all back-end IT administration located at the facility.o Responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to IT equipment. o Hands & Eyes support includes all the local computers email, authentication, and backup servers, network infrastructure, switches, routers, network data connections and other basic systems administration tasks.o Resolve L2 incidents end-user related support for site personnel.

o Active Directory Administration Windows Server 2012 R2. Users administration, groups and computing equipment. Access configuration using the Group Policy Objects (GPO) and granting the permits to the organization of unit level. Local policies configuration and domain. Overall troubleshooting.o SCCM 2012 administration. Packs creation for the installers applications distribution and Windows updates for servers and workstations. Hardware and software inventory.o Servers administration and troubleshooting.o First line SAP support experience.o Support to about 2000 users remote and on-site.o Preventive and corrective maintenance to computers, PC'S, servers, networks, wired up structured

o Active Directory Administration Windows Server 2008 R2. Users administration, groups and computing equipment. Administration and configuration of the Read Only Domain Controllers. Access configuration using the Group Policy Objects (GPO) and granting the permits to the organization of unit level. Local policies configuration and domain. Sites and services configuration and rodc replication. Overall troubleshooting.o Configuration and administration of the DNS. Zones creation.o Exchange 2010 administration.o SCCM 2007 administration. Packs creation for the installers applications distribution and Windows updates for servers and workstations. Hardware and software inventory.o Servers administration.o First line SAP support experience. Users administration. SAP transfer order transportation. Roles administration (transactions assignment and objects autorization).o Cordination of the local administrators activities of the different group zones,as well as counseling for the operating functions of IT.o Remote support to about 2000 users.o Administration of the EPO McAfee. Agent distribution to workstations and servers.