Edwin Eusebio Email & Phone Number

Valenzuela, NCR, PH

Manila, National Capital Region, Philippines

Manila, National Capital Region, Philippines

Alabang

Consistently delivered 110% to goal performance on Customer Experience Time and Quality despite scaling program from 40 loaned to 200+ new hire permanent agents and leadersAchieved a 97% Employee Satisfaction Rating through constant employee engagement

Mandaluyong City

Operations Manager for AT&T Mobility Sales and ServiceConsistently delivered Top Rank KPI performance on customer experience and sales

Pasay City

Operations Manager for HP Personal Systems GroupAchieved revenue of $1.3M and an average of $5.00 revenue per call as a Revenue Manager, meeting program goalsSuccessfully launched a specialty queue, performing at 110% to goal performance on Net Promoter Score and Sales

Mandaluyong City

Operations Manager for Intuit Professional Tax GroupConsistently delivered Top Rank KPI performance on Client-Value and Company-Value metrics such as KPI Achievement %, Attendance, Retention and ProfitabilityEvolved the program from a simple Tier 1 to complex Tier 2 team, taking voice, chat and email contacts

Alabang, Muntinlupa City

Team Lead for Intuit Accounting Professionals DivisionDelivered strong results on KPIs such as Net Promoter Score and SalesPromoted numerous leaders from within the team through constant coaching and development measures

Makati City

Customer Support/Sales Representative for Harris Publishing, Earthlink and America OnlineConsistently belonged to Top 10 agents on sales and quality performance in a program of over 300 agentsConsulted with front-line and junior-level leaders to help improve sales processAssisted team leader with mentoring team mates to help improve opportunity metrics