Edwin Evans Email & Phone Number

United States

Baltimore, Maryland, United States

• Responsible for supporting the SMB, and core Mid-Market Base Management and Acquisition sales teams efforts in the areas of process, systems, enablement, revenue assurance, and the customer experience.• Maintains current information on Comcast products, services, equipment and marketing promotions.• Provides support in preparing standard sales forecasts, budgets, projections and other reporting.• Conducts research which requires and understanding of departmental programs, policies and procedures• Researches, processes and manages customer escalations. Includes educating, consulting and sharing information with customers and internal stakeholders.• Responds to and resolves basic account calls and/or escalates non-technical issues for all accounts to the Product Sales Support leadership.• Provides timely feedback to the appropriate Sale Respresentative to ensure account satisfaction.

Accra, Greater Accra Region, Ghana

• Participated in kickoff meetings to understand the scope and objective of the project.• Interacted with clients and various stakeholders for requirement gathering and signoffs.• Developed User stories and Acceptance Criteria.• Conducted sprint planning based on new and backlogged requirements.• Conducted surveys, interviews and facilitated Joint Application Development (JAD) sessions with the Business Users and Subject Matter Experts (SMEs).• Conducted content review and provided strategic recommendations.• Managed the product backlog, prioritization of the backlog, roadmap documentation and defined scope with product team members.• Worked with product owner, and extended teams to deliver business goals.• Elicit, capture, and analyze requirements from the client and create solutions and provide alternatives when necessary.• Participated in daily scrum meeting.• Designed and executed test cases and scenarios for User Acceptance Testing (UAT).• Worked closely with the QA team and Developers to clarify and understand functionality, resolve issues, and provide feedback to identify defects.

Accra, Greater Accra Region, Ghana

•Oversaw administrative functions as well as facilities management to ensure efficient and consistent operations.•Organized recruitment and placement of required staff.•Conducted orientation and onboarded new employees.•Documented and managed issues and actions for IT applications and projects.•Documented business processes and workflows.•Prepared and made presentations using MS PowerPoint and Visio to project stakeholders and management.•Worked closely and transparently with all external partners including third party vendors and suppliers for the provision of logistics.•Ensured cleanliness and safety measures of facility met government requirements.•Organized travel, accommodation and entertainment for staff and clients.•Maintained organization-wide disaster recovery and business continuity plans.•Facilitated coordination and communication between support functions.•Designed, implemented and enforced policies and procedures that will improve the overall administration and effectiveness of the organization.

Accra, Greater Accra Region, Ghana

•Identified business and functional requirements by working with application end users, and led the collection, analysis, documentation, and coordination of those requirements.•Designed and executed test cases for application development and implementation projects.•Provided overall support to ensure the successful design, testing and implementation of applications that support the business unit.•Authenticated and executed share transfers.•Documented and managed issues and actions for IT applications and projects.•Issued transfer and balance receipts to respective brokerage houses.•Managed the processing and payment of dividend to shareholders.•Received and processed share trading lodgments from brokers.•Assisted in processing introductory letters to Embassies.•Managed client issues and investor complaints.•Proactively collaborated with brokers to resolve issues and concerns

Master'S Degree, Finance, General

Bachelor Of Laws - Llb, Law

Bachelor Of Science - Bs, Statistics And Psychology