Edwin Evans Email & Phone Number

United States

Baltimore, Maryland, United States

• Responsible for supporting the SMB, and core Mid-Market Base Management and Acquisition sales teams efforts in the areas of process, systems, enablement, revenue assurance, and the customer experience.
• Maintains current information on Comcast products, services, equipment and marketing promotions.
• Provides support in preparing standard sales forecasts, budgets, projections and other reporting.
• Conducts research which requires and understanding of departmental programs, policies and procedures
• Researches, processes and manages customer escalations. Includes educating, consulting and sharing information with customers and internal stakeholders.
• Responds to and resolves basic account calls and/or escalates non-technical issues for all accounts to the Product Sales Support leadership.

Accra, Greater Accra Region, Ghana

• Participated in kickoff meetings to understand the scope and objective of the project.
• Interacted with clients and various stakeholders for requirement gathering and signoffs.
• Developed User stories and Acceptance Criteria.
• Conducted sprint planning based on new and backlogged requirements.
• Conducted surveys, interviews and facilitated Joint Application Development (JAD) sessions with the Business Users and Subject Matter Experts (SMEs).
• Conducted content review and provided strategic recommendations.

Accra, Greater Accra Region, Ghana

• Oversaw administrative functions as well as facilities management to ensure efficient and consistent operations.
• Organized recruitment and placement of required staff.
• Conducted orientation and onboarded new employees.
• Documented and managed issues and actions for IT applications and projects.
• Documented business processes and workflows.
• Prepared and made presentations using MS PowerPoint and Visio to project stakeholders and management.

Accra, Greater Accra Region, Ghana

• Identified business and functional requirements by working with application end users, and led the collection, analysis, documentation, and coordination of those requirements.
• Designed and executed test cases for application development and implementation projects.
• Provided overall support to ensure the successful design, testing and implementation of applications that support the business unit.
• Authenticated and executed share transfers.
• Documented and managed issues and actions for IT applications and projects.
• Issued transfer and balance receipts to respective brokerage houses.

Master'S Degree, Finance, General

Bachelor Of Laws - Llb, Law

Bachelor Of Science - Bs, Statistics And Psychology