Edwin Han Email & Phone Number

- Technology business & management consulting;- Data & market analysis;- Sales & marketing project management;- Technology report and copy writing;- Event management.

- Develop, lead and manage strategic and tactical marketing initiatives and plans to drive profitable growth for print and document management solutions;- Develop, lead and manage programmes and activities to ensure excellent customer experience throughout the entire customer engagement lifecycle;- Actively identify, develop and optimise all channels of target customer communication;- Work with leaders, stakeholders and appointed agencies (PR, creative, advertising) to… Show more - Develop, lead and manage strategic and tactical marketing initiatives and plans to drive profitable growth for print and document management solutions;- Develop, lead and manage programmes and activities to ensure excellent customer experience throughout the entire customer engagement lifecycle;- Actively identify, develop and optimise all channels of target customer communication;- Work with leaders, stakeholders and appointed agencies (PR, creative, advertising) to develop messaging and communication tools, and to use these tools to engage target audiences;- Sales account assignment, allocation and management. Develop tools and methods to objectively assess the total available opportunity of each account, and thus ensure fair and equitable distribution of customer accounts. Independent conflict resolution of cross-account disputes among sales professionals;- People management, marketing and customer care teams. Show less

- Lead document solutions market research across the Asia/Pacific region;- Provide clients with valuable, research-based document solutions market analysis, insight and advice;- Author and publish a full range of technical briefs, white papers and reports based on market research and analysis;- Provide industry speaking engagement and management consulting services;- Engage in sales and business development activities to grow the programmes’ business.

- Lead the development, introduction and support of printing solutions from a total customer experience perspective;- Drive improvements in customer experience and satisfaction through strong customer advocacy;- Develop, write and publish technical documentation, repair and support manuals and guides (in written, interactive and video forms) to enable front-line support staff to provide effective support services to users and customers. Such support services include phone… Show more - Lead the development, introduction and support of printing solutions from a total customer experience perspective;- Drive improvements in customer experience and satisfaction through strong customer advocacy;- Develop, write and publish technical documentation, repair and support manuals and guides (in written, interactive and video forms) to enable front-line support staff to provide effective support services to users and customers. Such support services include phone, email, online chat, service and repair, as well as web-based self-help resources;- Deliver product and solution training to a worldwide audience.- Lead total warranty cost management of assigned products for the entire lifecycle, to ensure total warranty costs are well within goals. Show less

- Lead and drive print solution quality development and improvement, with particular attention paid to system component interactions.

- Lead and drive inkjet product quality improvements while ensuring high manufacturing yield and throughput.