Edwin Hernandez Email & Phone Number

Berkeley, Ca, Us

Atlanta, Ga, Us

The Enterprise Account Associate is responsible for resolution of scalated or urgent customer issues that involved operational disconnects and/or systematic service and support issues.EAA Responsibilities• End-to-end ownership of issue resolution• Establish expectations with EAMs on issue resolution timing and priority• Accountable for quality service and meeting commitments• Timely communication and follow-up with EAMs• Engage with UPS business units and functions (Package, Freight, Forwarding, GBS,Solutions, etc.) to resolve customer issues• Engage with customers when directed by EAM, providing timely follow-up• Document resolution processes and highlight specific trends for service and supportimprovement• Ensure customer is aware of existing support channels where appropriate for nonurgentissues• Work effectively in a team environment to provide coverage and support to other EAAsand EAM groups when requested• Stay current on processes and improve problem resolution skills through selfdevelopment

Atlanta, Ga, Us

The Customer Relationship Representative is responsible for growing UPS Capital's customer base. He/she uses company tools to manage accounts and maintain positive relationships with the customers through regular interactions and policy renewals. This position is responsible for prioritizing customer needs and focusing attention on accounts with the greatest opportunity and likelihood of success.The primary focus of this position is to plan and conduct account management and review calls to educate current and/or new customers on products and services. This position builds relationships with key decision makers and acts as a customer advocate. The Customer Relationship Representative researches competitors’ strategies and offerings, and uses product knowledge to generate solutions that meet customer needs and business objectives.

Atlanta, Ga, Us

Supervises daily activities of drivers and package handlers to ensure that all assigned duties are accomplished safely and timely. Job Requirements Customer service skills (internal/external) Phone etiquette Ability to work varying shifts, additional hours and/or overtime depending on service needs Multi-tasking skills Perform general office tasks such as paperwork, typing, and/or use of a computer, filing, calculating and use of telephone Good cognitive reasoning skills Self motivation Microsoft Office knowledge (ie. excel, word, powerpoint) Work cooperatively in a diverse work environment Ability to direct the work of the other employees effectively Verification and submittal of timecards Perform other functions that may be assigned

Atlanta, Ga, Us

The Part-Time Operations Supervisor responsibilities may include but are not limited to the following:Management of department resources to ensure maximum output, accuracy, and efficiency at all times. Meet or exceed all established standards for accuracy and productivity. Ensure that all department and/or corporate policies and procedures are communicated, understood, and adhered to. Establish and promote a positive, team-oriented work environment emphasizing employee involvement, pro-active communication, inter-departmental cooperation, and continual improvement on all levels.Implement employee personal development plans as required to ensure the continuing professional growth of department personnel. Ensure that all department employees receive specific and detailed orientation, skills and safety training, appropriate materials and information, regular evaluations, and pro-active coaching to support their continued development. Establish and maintain an aggressive cross-training program within the department to promote development, enhance flexibility, and ensure backup coverage of vital functions and processes. Function as an effective liaison and advocate on all levels to ensure that employee, department, and corporate needs are addressed in a timely and productive manner. Responsible to ensure that all employees adhere to safety policies and procedures at all times, operating in full compliance with department, station, corporate, and OSHA requirements.

Full Stack Web Developer, Computer Technology/Computer Systems Technology

Bachelor Of Science (Bsc), Interior Design

Associate Of Arts (Aa), Liberal Arts And Sciences, General Studies And Humanities