Edwin Hernando

Edwin Hernando Email and Phone Number

Experienced Customer Support @ RageOn!
cleveland, ohio, united states
Edwin Hernando's Location
Metro Manila, National Capital Region, Philippines, Philippines
Edwin Hernando's Contact Details

Edwin Hernando work email

Edwin Hernando personal email

n/a

Edwin Hernando phone numbers

About Edwin Hernando

I have extensive experience in Customer Support, for the past 3 years I've been using Freshdesk and Help Scout to handle email tickets, returns, refunds, apply and cancel subscriptions, sending individual email such as newsletters, reset and resend passwords. I have a year of experience using Shopify. I update/create product listings. My ability to work well with others is one of my asset. I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward working with you as a customer service rep and a go-to-guy for any additional task you need assistance with. I am confident I will make an immediate contribution to your team.

Edwin Hernando's Current Company Details
RageOn!

Rageon!

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Experienced Customer Support
cleveland, ohio, united states
Website:
rageon.com
Employees:
36
Edwin Hernando Work Experience Details
  • Rageon!
    Customer Service Team Lead
    Rageon! Dec 2016 - Present
    Cleveland/Akron, Ohio Area
    View
  • Livingdeal Corp.
    Customer Support / Virtual Assistant
    Livingdeal Corp. Jun 2016 - Nov 2016
    Ontario, Canada
    Provides world class customer support by answering emails and chat messages to the sites they own such as Livingdeal.com efizzle.com GoforGadget.com and Lumalou.comCreating everyday newsletters for all sites to be sent out to subscribers via KlayviyoCreate and Modify Shopify product listings for all sitesCreating and Updating Inventory via Stitchlabs and Googlesheets VA task to be fulfilled and meet deadlines at most times.
  • Madbid
    Customer Support Representative
    Madbid Sep 2015 - Oct 2016
    London, United Kingdom
    Customer support for online shoppers and Auction site (Madbid.com). My primary responsibility is to provide world class Customer service by taking in phone calls, chat and answer emails from Madbid User’s regarding their account. Process refunds if found that they are eligible. Reset password and making changes to their account. Answering general queries and providing online assistance.Marketing task such calling or sending emails to Auction winners and accounts that has no activity for the past 3 months. Ensuring that they are aware of the promotions that we offer.
  • Wish - Shopping Made Fun!
    Content Tagging Specialist
    Wish - Shopping Made Fun! Dec 2014 - Feb 2015
    Customer support for online shoppers (wish.com). My primary responsibility is to screen products that merchant upload onto our site for counterfeit and tag products as for male and female. Also, I have to make sure that each product was tagged according to their respective types such as shirt, gadgets, accessories and many more.
  • Xerox Inc
    Accounting Specialist
    Xerox Inc Apr 2013 - May 2014
    Responsible in acquiring Purchase Order from customer via Fax and email. Inbound and outbound calls regarding inquiries about their contract and purchases. Billing, invoicing and checking Purchase Order that was received for accuracy. Mastered 3 skills such as PO acquisition, indexing of documents and Validation of PO. Contacting customers regarding returned and aged invoices.
  • Xerox
    Accounts Payable Analyst
    Xerox 2013 - 2014
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  • Caesar’S Entertainment Hotel
    Travel Consultant
    Caesar’S Entertainment Hotel Oct 2010 - Dec 2012
    Inbound calls. Making HOTEL RESERVATIONS, Planning vacation for guest. Basic information on area attractions. Modifying reservations, Giving out suggestions on how to manage the guest trip/vacation.
  • Teleperformance Inc
    Call Center Agent
    Teleperformance Inc Oct 2009 - Oct 2010
    Inbound calls. Modify packages and plan of the account. Extend payment and create a payment plan for the customer.Floor support if needed for new hires
  • Pagecom Inc
    Project Coordinator
    Pagecom Inc Sep 2008 - May 2009
  • Pagecom Inc
    Operations Assistant
    Pagecom Inc Jul 2006 - Aug 2008
  • Prostar Sports Marketing
    Sales Supervisor
    Prostar Sports Marketing Jun 2004 - Mar 2005
    Industry: Apparel and Shoes (NIKE PRODUCTS); Sales inventoryProcess sales status Monitor inventory of stocks, Data encoderPrepare daily, weekly, monthly and annual sales and sales target

Edwin Hernando Skills

Call Centers Customer Service Customer Satisfaction Management Shopify Sales Microsoft Office Microsoft Excel Marketing Virtual Assistant Performance Management E Commerce Social Media Marketing Email

Edwin Hernando Education Details

Frequently Asked Questions about Edwin Hernando

What company does Edwin Hernando work for?

Edwin Hernando works for Rageon!

What is Edwin Hernando's role at the current company?

Edwin Hernando's current role is Experienced Customer Support.

What is Edwin Hernando's email address?

Edwin Hernando's email address is ed****@****ish.com

What is Edwin Hernando's direct phone number?

Edwin Hernando's direct phone number is +170790*****

What schools did Edwin Hernando attend?

Edwin Hernando attended Adamson University.

What skills is Edwin Hernando known for?

Edwin Hernando has skills like Call Centers, Customer Service, Customer Satisfaction, Management, Shopify, Sales, Microsoft Office, Microsoft Excel, Marketing, Virtual Assistant, Performance Management, E Commerce.

Who are Edwin Hernando's colleagues?

Edwin Hernando's colleagues are Roxanne Tilmouth, Alicia Marie, Rilang Rilang, Rachel Myers, Stella Mokoena, Liesbet Lady Zee, Nokuthula Cynthia.

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