Edwin Herrera Email & Phone Number

Alajuela, Cr

Heredia, Costa Rica

Led the end-to-end recruitment process, developed effective recruitment strategies, and managed job postings, candidate screening, interviewing, and selection. training programs, identified training needs, facilitated professional development, and managed onboarding activities. Trained and assisted managers with performance management processes, maintained performance review schedules, and developed employee retention strategies. Developed, communicated, and maintained HR policies and procedures, ensuring compliance with labor laws and regulations. Oversaw compensation programs, salary structures, and pay equity, and facilitated compensation processes. Generated reports analyzed workforce trends, and informed strategic decisions. Addressed employee concerns, grievances, and conflicts, conducted investigations, and promoted a positive workplace culture. Analyzed and updated job descriptions identified high potential employees and implemented succession plans and career advancement initiatives. Developed and implemented employee engagement initiatives and wellness programs. Liaised with senior management to develop and implement strategic goals, mentored leaders, and fostered a culture of collaboration and accountability. Prepared and managed the annual department budget, controlled HR expenses, and identified cost-saving measures. Continuously evaluated HR processes to identify opportunities for improvement and cost reduction. Evaluated and implemented technology solutions to enhance operational efficiency. Facilitated clear communication and promoted cross-functional collaboration to achieve organizational objectives. Oversaw office management, general services, and compliance support. Managed payroll processing to ensure accuracy and timeliness.Main Achievements:Led the development and implementation of a comprehensive HR system, enhancing overall operational efficiency and HR service delivery.

Escazú, San José, Costa Rica

Acted as ServiceNow-Onboarding and Workday Subject Matter Expert (SME). Collaborated on the development of Global HR Strategy and ensured standardization of processes and technologies. Partnered with HR Regional Leaders on the design and delivery of HR Strategy and People Experience. Ensured HR processes were delivered in alignment with country legal, privacy-related requirements, and corporate policies, meeting SLA's and KPI's. Developed consultative relationships with other HR teams to co-create solutions and capture feedback to enhance managers' and employees' experience. Participated in HR System design and testing, actively supporting the global implementation of new integrated technologies and process solutions. Maintained HR backlogs and participated in HR activities. Supported the resolution of HR escalations, collaborating closely with GBS Colleague Services, HR Service Center, Digital COEI team, PX, and TA leaders to support business objectives. Consolidated stakeholder relationships to support business priorities and proactively identified and managed issues and risks throughout HR projects and significant reorganizations.Main Achievements:• Led the adoption of onboarding tools and digital technologies in the Americas.• Standardized the end-to-end Onboarding Services in the region.

Uruca, San Jose, Costa Rica

Provided staffing and recruiting support, and evaluated business structure, job design, and headcount forecasting. Implemented tactics to select and maintain a diverse workforce in the region. Resolved conflicts and provided counseling on HR matters for managers and employees. Led performance management activities, including employee development planning, career planning, succession planning, and process improvement planning. Ensured the accuracy of workforce information in HR systems. Facilitated compensation analysis and benefits administration by partnering with Corporate HR. Conducted internal investigations and ethics controls. Managed corporate policies and procedures, advising on organizational and leadership compliance with key legislative requirements. Led training needs assessments and participated in training activities. Participated in initiatives to improve the overall effectiveness of HR processes. Created employment contracts as required by local law. Coached and mentored other HR team members.Main Achievements:• Reduced the cost of the annual training program by 30%.• Developed a successful mentoring program.

Escazú, San Jose, Costa Rica

Demonstrated high level of organization, attention to detail, and confidentiality. Maintained HR systems with all personnel movements. Created and managed HR reports to demonstrate adherence to KPIs and SLAs.Ensured compliance with internal requirements. Supported in organizing company events and coordinated wellness initiatives. Oversaw the recruitment and selection process in the region. Supported organizational development projects and initiatives. Answered benefits and employees' inquiries. Maintained compliance with the Safety and Health Plan.Main Achievements:• Reduced the cost of the annual training program by 30%.• Developed successful mentoring programs.

San Jose, Costa Rica

Responsible for the administration of HR-related services. Provided high level of customer support for both internal HR functions and associates. Knowledgeable in HR policies and procedures to process forms and documents in accordance with established guidelines so that HR-related matters are administered accurately. Able to prioritize and process inquiries by both importance and urgency to ensure associate benefits, compensation, employment changes, and/or pay is processed timely. Managed a vast range of audits for employees and candidates to ensure compliance with corporate requirements. Contribute to the recruiting processes. Oversaw definition and supervision of training programs, implementation of policies, provide orientation on legal issues related to HR. Analyze and provide results of employee surveys and conducted sessions. Compensation and Benefits management. Assist in the development, documentation, and recommendation of continuous improvement of HR processes, procedures, and programs to deliver innovative and efficient solutions to meet employee’s needs. Reporting creation to measure current processes, termination processes, verification of employees and partnership with HRBPs on special projects, such: Benefits, leaves, HR Compliance, Payroll and Legal.Main achievements include:• Supported the acquisition and expansion projects during the pandemic situation.• Optimization of HR reports and metrics statistics.

Escazú, San Jose, Costa Rica

As a key member of the Global HR support and Workday team contributed to the implementation of HR strategy and development of HR programs. Provided guidance to HR members of the Americas on a range of functions including Human Capital Management (HCM), Talent and Performance Management, Benefits and Compensation, Metrics and Reporting, and HR systems. Leaded transformation projects and developed HR models, providing constant feedback for strategic, operational, and service improvements.Main achievements include:• Documented and standardized global HR processes (SOPs).• implementation of Global Talent Management for the Americas.

Heredia, Costa Rica

Responsible for the administration and execution of Global HR strategy. I provided day to day HR assistance to leaders and employees at the Shared Service Center. Oversaw the definition and supervision of: Onboarding and Training programs, Global policies, Local labor law and payroll. In charge of sensitive information aligned with local governance. Contributed during the entire employee life cycle, including pre-screening, interview, background checks, new hire process, and more until offboarding. Coordinated special activities and guaranteed budget alignment. Elaborated bench-marketing analysis to facilitate decision-making, analyzed and provided results to management, evaluated employee surveys, and conducted group and individual sessions. Compensation and Benefits management. Control HR´s vendor agreements and audit invoices.Assisted in the development, documentation, and recommendation of continuous improvement of HR processes, procedures, and programs to deliver innovative and efficient solutions to meet customers' needs.Main achievements include:• LatAm Workday migration project.• Developed the onboarding and career programs.

Master'S Degree, Business Administration And Management, General, 97

Licentiate Degree, Human Resources Management, 94

Bachelor'S Degree, Human Resources Management, Ba