Edwin Hoyos Email & Phone Number

Tampa/St. Petersburg, Florida Area

Provide exceptional and professional customer service to Goodyear and Cintas clients. Top of the line performance, meeting and exceeding Goodyear goals for FCR, quality, utilization and attendance. Ambitious and forward-looking vision of business lifecycle.• Answer incoming client calls using Cisco Finesse, IP softphone, HP Service Manager and Assyst.• Troubleshoot incidents using IBM Knowledge Base, SOP’s, technical expertise and array of tools including remote support. • Resolve… Show more Provide exceptional and professional customer service to Goodyear and Cintas clients. Top of the line performance, meeting and exceeding Goodyear goals for FCR, quality, utilization and attendance. Ambitious and forward-looking vision of business lifecycle.• Answer incoming client calls using Cisco Finesse, IP softphone, HP Service Manager and Assyst.• Troubleshoot incidents using IBM Knowledge Base, SOP’s, technical expertise and array of tools including remote support. • Resolve issues with Office 365, Skype, Sharepoint, MFA, Active Directory, SAP, Lotus Notes, Anyconnect, Intune, Internet Explorer, Mocha TPX mainframe, pertaining to access, devices, software, storage, internet, wireless, vpn, telephones, printers/scanners/copiers/fax, antivirus, servers and network connectivity, etc. Always with great follow-through.• Collaborate with escalation groups with the goal of timely and accurate results that exceed FCR goals.• Assist fellow analysts in chat and write updates to knowledge articles providing answers to recurring issues. Show less

Seffner

Stocking and Inventory management using Chaintrack and Supply Workbench software for automated replenishment.

Tampa, Florida

Responsible for total store operations in the evenings: ensuring smooth service, progress towards company goals and good productivity til close. Continuous improvement, vision, focus and achievement of high standards are integral parts of my work ethic in these high performance roles.Management Experience:• Associate Development – from hiring, orientation, training, development, scheduling, evaluations, pay reviews, mentoring and promotions, to coaching, counseling, defining and… Show more Responsible for total store operations in the evenings: ensuring smooth service, progress towards company goals and good productivity til close. Continuous improvement, vision, focus and achievement of high standards are integral parts of my work ethic in these high performance roles.Management Experience:• Associate Development – from hiring, orientation, training, development, scheduling, evaluations, pay reviews, mentoring and promotions, to coaching, counseling, defining and resolving expectations so associates know how to achieve best practices.• Excellent Service – from greeting customers to complex problem-resolution. Directing a team of 20 employees to best serve customer needs. Customers are absolutely made to feel welcomed and appreciated while in my store. • Public Relations – effectively explaining the benefits of Sweetbay to both associates and customers, and presenting my company in the best light to promote increased market share and satisfaction. Being a good neighbor & charity work.• Ordering and Receiving – managing warehouse and vendor shelf conditions with Computer Ordering software and a keen eye.• Merchandising– planning ads, building displays and preparing for sales with the goal of getting customers excited about our products and the value of our specials, increasing basket size and shopper satisfaction, creating a return for the company. • Inventory Control – shrink book, PRC returns and loss prevention up to representing Sweetbay in court proceedings. • Office Accounting – accurate transactions, balancing cash, checks, credits, EBT, lottery, refunds and bank deposits.• Business Analysis – projections, budgets, inspections, action plans and end of period reports involving payroll and sales. Show less

Tampa, Florida

Provide brilliant support to end users using customer service skills to deliver perfect results to information technology clients.• Document incoming calls and emails from administrators, professors, staff and students regarding incidents and service requests. • Identify, triage, and successfully resolve technical problems. I am someone who cares about you, your problem and your time.

Bachelor'S Degree, English, 3.6 Gpa

Arts and Sciences Honor Society

Certificate Studies, Microsoft Technology & Networking 26 Credits, 4.0 Gpa