Edwin Yair Jeronimo Reyes Email & Phone Number

Mexico City, Mexico

Ciudad De México, México

Ensure a smooth and efficient onboarding process for newly acquired restaurants. I oversee the customer journey from lead acquisition to maturity stage, focusing on achieving sustainable payback and customer acquisition cost (CAC)

Ciudad De México, México

Ensure new restaurant operations meet the requirements on the legal & menu creation review and the restaurants are visible on the app across LATAM while seeking the improvement of the process to be easy and scalable.-Develop a CRM workflow for all QA teams across LATAM that decrease by 12% human mistake and from 8 to 3 hours process-Lead QA unification team/process to achieve a single flow creating standard and satisfaction regulations for all new restaurants

México

Set up the operations and design the lead info verification process from scratch, training vendors responsible for operations in Latam and guaranteeing the quality delivered by the vendors and how to improve the execution.-99% quality leads delivered successfully and turned on the platform and decreasing from 2 days up to 1-hour process-5 Vendors across Latam delivering a 99% lead quality to our local team with a 35% conversion rate on lead qualification

Ciudad De México, México

Manage vendors operations across Latam on photography sessions for new restaurants, set the seal on restaurants with photos on the menu during the onboarding process, oversee the budget execution per country, and feasible alternatives to ensure photos on the menu.-Reduction in average execution time from 15 to 3 days to deliver a restaurant with photos on the platform-An increase from 53% of restaurants with photos tagged before onboarding ends to 94%Budget optimization by 50% in… Show more Manage vendors operations across Latam on photography sessions for new restaurants, set the seal on restaurants with photos on the menu during the onboarding process, oversee the budget execution per country, and feasible alternatives to ensure photos on the menu.-Reduction in average execution time from 15 to 3 days to deliver a restaurant with photos on the platform-An increase from 53% of restaurants with photos tagged before onboarding ends to 94%Budget optimization by 50% in Latam-Third partying execution on photo session to 3 vendors Show less

Ciudad De México, Distrito Federal, México

Understand how the Dominican Republic and Mexico markets behave and make sure we can supply the demand of our users while working on engagement strategies to engage, recover and increase the trips per driver.-Decreasing by 15% driver churn & lowest churn rate-Increasing trips per driver by 27% -Delivering 85% of completed trips successfully day by day

Ciudad De México Y Alrededores, México

Focusing on understanding and designing the value proposition to our possible drivers to sign up and complete their first month with successful trips while we centralize our acquisition process from local offices to a Latam contact center to maximize the acquisition driver numbers.-Centralization of the acquisition process through a Latam contact center while increasing our conversion rate by 15%-Improvement in acquisition time from 8 days to 3 days with a successful first… Show more Focusing on understanding and designing the value proposition to our possible drivers to sign up and complete their first month with successful trips while we centralize our acquisition process from local offices to a Latam contact center to maximize the acquisition driver numbers.-Centralization of the acquisition process through a Latam contact center while increasing our conversion rate by 15%-Improvement in acquisition time from 8 days to 3 days with a successful first trip-Reaching 9% of high-performance drivers in their first month Show less

Ciudad De México

Develop and set a scalable action plan for new restaurants to engage our SMBs accounts, focusing on how to improve operations and have a clear and standard process, providing insights and proactive actions during their first four weeks.-97% First order delivered for new restaurants-Implementation of the customer journey for restaurant pre and post-activation through communication channels-15% churn decrease in the first 30 days

República Dominicana

Leading and recruit a team of 3-person, team responsible for the evolution and management of national operations1.-RecruitmentHeadhunting from +123 countries for the national board of AIESEC in the Dominican Republic National recruitment across national universities around the Dominican Republic according to the profiles for expanding our local offices2.-FinanceCreating a national budget for all operations creating healthy and sustainable finance.Accounting past… Show more Leading and recruit a team of 3-person, team responsible for the evolution and management of national operations1.-RecruitmentHeadhunting from +123 countries for the national board of AIESEC in the Dominican Republic National recruitment across national universities around the Dominican Republic according to the profiles for expanding our local offices2.-FinanceCreating a national budget for all operations creating healthy and sustainable finance.Accounting past year from 2013 till 2015.Increasing the funds from the next generation3.-Training and organizational development.Create an Organizational Development model for all local officesHub resources for all members in each area of operationNational training for members in Talent Management, Finance, Customer services, Marketing, Sales, and Account management. Guiding and opening 3 new local offices in the country, account manager, and sales from our national partners (GSK, Sanofi, PwC & European Academy) and achieving being part of the top 10 in relative growth across 125 countries.Representing the organization nationally and globally in events and media (Guatemala, India &Panama)Being accountable to the Supervisory Group and to the Global Association Show less

México

Leading 7 local offices with one person in my chargeCoaching 7 local offices regarding massive recruitment, marketing strategies, standard, and satisfaction of the products, ensuring the customer flow of each customer.Auditing in all stages the required documents for the exchange participant.Implementing a growth mindset around the network with a new open platformTraining sessión for all members from our local offices and delivering training in 4 checkpoints in… Show more Leading 7 local offices with one person in my chargeCoaching 7 local offices regarding massive recruitment, marketing strategies, standard, and satisfaction of the products, ensuring the customer flow of each customer.Auditing in all stages the required documents for the exchange participant.Implementing a growth mindset around the network with a new open platformTraining sessión for all members from our local offices and delivering training in 4 checkpoints in our national conferences Show less

Veracruz Y Alrededores, México

Working with 8-persons team at regional level inside of mexico delivering volunteer experience and standars and satisfaction with our customer to develop leadership experience around the worldMassive recruitment thru marketing strategies and on ground recruitmentAbsolut growth 100% according 2013 - 2014 with 50 leadership experience around the world2 team members from my team became part of the new executive board of AIESEC in Veracruz