Edwin Yair Jeronimo Reyes Email & Phone Number

Mexico City, Mexico

Ciudad De México, México

Ensure a smooth and efficient onboarding process for newly acquired restaurants. I oversee the customer journey from lead acquisition to maturity stage, focusing on achieving sustainable payback and customer acquisition cost (CAC)

Ciudad De México, México

Ensure new restaurant operations meet the requirements on the legal & menu creation review and the restaurants are visible on the app across LATAM while seeking the improvement of the process to be easy and scalable.-Develop a CRM workflow for all QA teams across LATAM that decrease by 12% human mistake and from 8 to 3 hours process-Lead QA unification.

México

Set up the operations and design the lead info verification process from scratch, training vendors responsible for operations in Latam and guaranteeing the quality delivered by the vendors and how to improve the execution.-99% quality leads delivered successfully and turned on the platform and decreasing from 2 days up to 1-hour process-5 Vendors across.

Ciudad De México, México

Manage vendors operations across Latam on photography sessions for new restaurants, set the seal on restaurants with photos on the menu during the onboarding process, oversee the budget execution per country, and feasible alternatives to ensure photos on the menu.-Reduction in average execution time from 15 to 3 days to deliver a restaurant with photos on.

Ciudad De México, Distrito Federal, México

Understand how the Dominican Republic and Mexico markets behave and make sure we can supply the demand of our users while working on engagement strategies to engage, recover and increase the trips per driver.-Decreasing by 15% driver churn & lowest churn rate-Increasing trips per driver by 27% -Delivering 85% of completed trips successfully day by day

Ciudad De México Y Alrededores, México

Focusing on understanding and designing the value proposition to our possible drivers to sign up and complete their first month with successful trips while we centralize our acquisition process from local offices to a Latam contact center to maximize the acquisition driver numbers.-Centralization of the acquisition process through a Latam contact center.

Ciudad De México

Develop and set a scalable action plan for new restaurants to engage our SMBs accounts, focusing on how to improve operations and have a clear and standard process, providing insights and proactive actions during their first four weeks.-97% First order delivered for new restaurants-Implementation of the customer journey for restaurant pre and.

República Dominicana

Leading and recruit a team of 3-person, team responsible for the evolution and management of national operations1.-RecruitmentHeadhunting from +123 countries for the national board of AIESEC in the Dominican Republic National recruitment across national universities around the Dominican Republic according to the profiles for expanding our local.

México

Leading 7 local offices with one person in my chargeCoaching 7 local offices regarding massive recruitment, marketing strategies, standard, and satisfaction of the products, ensuring the customer flow of each customer.Auditing in all stages the required documents for the exchange participant.Implementing a growth mindset around the network with a new open.

Veracruz Y Alrededores, México

Working with 8-persons team at regional level inside of mexico delivering volunteer experience and standars and satisfaction with our customer to develop leadership experience around the worldMassive recruitment thru marketing strategies and on ground recruitmentAbsolut growth 100% according 2013 - 2014 with 50 leadership experience around the world2 team.