Create and recruit dealer network. Develop and manage dealer channel (door to door sales) regionally (+130). Training programs development and operation. Compensation schemes development. Sales boosting activities design and operation for local (rural) brand awareness. Developed projects for customer experience improvement. Long term relationships with business allies (Master distributors) . KPI´s management (productivity, churn, arpu, sales quality)MILESTONES - Sales quotas… Show more Create and recruit dealer network. Develop and manage dealer channel (door to door sales) regionally (+130). Training programs development and operation. Compensation schemes development. Sales boosting activities design and operation for local (rural) brand awareness. Developed projects for customer experience improvement. Long term relationships with business allies (Master distributors) . KPI´s management (productivity, churn, arpu, sales quality)MILESTONES - Sales quotas overachievement (Christmas campaign 2019, annual quota for 2021 & 2022) Show less

Define and launch sales strategies in order to increase brand positioning and market share. Customer intake and retention. Support, handling and care for +50 dealers + 10 Masters for +2,500 accounts nationwide. Supervising 1 specialist and reporting to sales vice chairman. • Sustained positive sales numbers • Developed and requested new Hospitality offer/product.

Lead México operations, ensuring profitability with +100 business units (own and franchisee stores). Align strategic goals, create and fullfill operatios processes. Efficient resources management. Operations, customer experiencie, business and marketing strategies deployment. P&L and KPI’s management. Field supervision and change management culture deployment. Supervising 12 district managers and +100 store leaders, reporting to CEO.

Develop and deploy business strategies for sales channels (own, digital and franchisee stores). Define and execute operations efficiency projects, multichannel and Brand positioning. Supervising 2 specialists and 1 expert, reporting to CEO.• Deployed business strategies and devoloped networking web, which lead to position our Brand in our sector. Winning the best detail franchise 2017 award by the AMF.• Deployed marketing and sales boosting strategies, increasing sales 20% during 2017… Show more Develop and deploy business strategies for sales channels (own, digital and franchisee stores). Define and execute operations efficiency projects, multichannel and Brand positioning. Supervising 2 specialists and 1 expert, reporting to CEO.• Deployed business strategies and devoloped networking web, which lead to position our Brand in our sector. Winning the best detail franchise 2017 award by the AMF.• Deployed marketing and sales boosting strategies, increasing sales 20% during 2017 and 1rst T 2018.• Reduced costs by 20%. Show less

Develop and deploy commercial boost activities with TOP south-southeast region partners (dealers). Commercial negotiations. Ensure healthy operative and financial partner flows. Training. Commercial operations follow up. Assisting deputy director of specialist channel.• I deployed immediate sales measures, allowing the region to set on 2nd place in sales (nationwide) during christmas season. • I ensured all our business allies requests fulfillment, reducing by 12% all trouble… Show more Develop and deploy commercial boost activities with TOP south-southeast region partners (dealers). Commercial negotiations. Ensure healthy operative and financial partner flows. Training. Commercial operations follow up. Assisting deputy director of specialist channel.• I deployed immediate sales measures, allowing the region to set on 2nd place in sales (nationwide) during christmas season. • I ensured all our business allies requests fulfillment, reducing by 12% all trouble tickets raised. Show less

Develop and deploy a new high value channel. Premium stores opening (nationwide). Business case definition. Store concept, customer experience, operation guidelines and sales commission development. Commercial negotiation with partners and allies. Dealers development. Commercial and communication strategies deployment. Stores operation and training. Overseeing 2 channel specialists and 65 store managers. Assisting to deputy director.• I opened 50 stores in a year, achieving 10% more stores… Show more Develop and deploy a new high value channel. Premium stores opening (nationwide). Business case definition. Store concept, customer experience, operation guidelines and sales commission development. Commercial negotiation with partners and allies. Dealers development. Commercial and communication strategies deployment. Stores operation and training. Overseeing 2 channel specialists and 65 store managers. Assisting to deputy director.• I opened 50 stores in a year, achieving 10% more stores than expected.• I deployed measures and commercial boost campaigns nationwide, achieving 10% sales more than expected, managing a 4% ARPU greater than CCC and 26% channel revenue. • I created synergies with business allies, consolidating the channel and reducing average SAC around 13%. Show less

In charge of designing and deploying business (sales and supply chain) process reengineering. Leading process/change management team (as PMO role) during core business IT corporate Project.Plan fulfillment. Governance model, workshops methodology (scope), communication model definition. High level business process outlines development . Working with tool supplier SPOCS (multicultural people), PMO supplier, human resources, business areas (all levels). Overseeing 8 process experts and… Show more In charge of designing and deploying business (sales and supply chain) process reengineering. Leading process/change management team (as PMO role) during core business IT corporate Project.Plan fulfillment. Governance model, workshops methodology (scope), communication model definition. High level business process outlines development . Working with tool supplier SPOCS (multicultural people), PMO supplier, human resources, business areas (all levels). Overseeing 8 process experts and assisting process manager.• I redefined sales, commercial and supply chain (E2E) processes, increasing operating efficiency, reducing idle time 20% and saving 12% from commercial budget. • I lead change management area in order to deploy a new full stack tool, defining new business processes, saving 18% from TI Budget and improving 20% customer care SLAs. Show less

Ensure and supply product to point of sales nationwide. Manage purchase orders. Control and manage handset inventory, provide forecast feedback to commercial areas. Provide service and assistance to retail buyers and logistics areas. Ensure orders delivery and manage reports. Assisting to commercial management manager.• 98% of delivery efficiency in 1 year, saving 100% from reverse logistics budget and managing a 90% average fill rate.

In charge of increasing customer care channels (call center and CCC) service quality. Developing strategies and ongoing improvement models that influence KPIs and customer care indicators. Assisting to quality coordinator. • I deployed process and quality model improvings that increased our customer satisfaction index from 8.1 a 8.8. Also a 0.5 vs competitor GAP and reducing call recurrence around 50%.• I negotiated operations guidelines, improving suppliers performance and saving… Show more In charge of increasing customer care channels (call center and CCC) service quality. Developing strategies and ongoing improvement models that influence KPIs and customer care indicators. Assisting to quality coordinator. • I deployed process and quality model improvings that increased our customer satisfaction index from 8.1 a 8.8. Also a 0.5 vs competitor GAP and reducing call recurrence around 50%.• I negotiated operations guidelines, improving suppliers performance and saving 20% of monthly bill rates. Maximising projects scope.• I ran an audit project within CCC nationwide (applied to technical service). Achieving costs savings by 13% from yearly budget. Show less

Ensure container pooling supply to all +400 suppliers, sequence plants and Toluca assembly plant. Provide training and guidance to suppliers about EDI and CHAMPS systems. Assisting to head of EDI. • 0 assembly line shutdowns because of lack of containers supply during a year.

Document warehouse operations and compile all required paperwork to achieve ISO 9000 quality certification. Deploy operative improvements to warehouse processes. Personnel training. Assisting to head of quality.

Process improvement. Deploy a quality culture to personnel, reduce idle time and scrap. Reporting to plant manager.