Noc Engineer
Current- Provide Service Management to supervise the network system and continuously monitor alerts
- Ensure the security of the company's network and monitor the performance of the business network
- Coordinate with third-party providers to secure network products and services
- Attend to tier 2 customer escalations and troubleshoot issues
- Troubleshoot IP services and networks, ensuring timely resolution of fault tickets to meet Service Level Agreement (SLA) requirements on Mean Time to Repair (MTTR) and Quality of Service (QoS)
- Influence the enhancement, modification, and adjustment of components in the network infrastructure