Edwin Jossy Email & Phone Number

Singapore

•Provide Service Management to supervise the network system and continuously monitor alerts• Ensure the security of the company's network and monitor the performance of the business network• Coordinate with third-party providers to secure network products and services• Attend to tier 2 customer escalations and troubleshoot issues• Troubleshoot IP services and networks, ensuring timely resolution of fault tickets to meet Service Level Agreement (SLA) requirements on Mean Time to Repair (MTTR) and Quality of Service (QoS)• Influence the enhancement, modification, and adjustment of components in the network infrastructure• Manage the integration of new network technologies• Maintain all required network updates on the VPN, WLAN, WAN and LAN• Provide customer support to business clients via email, telephone and face-to-face interactions, and announce service schedules to network users• Document the resolution of incidents and problems

Singapore, Singapore

Remote controlling manufacturing operations in New York:-- Identify and address potential areas for enhancement to improve tool availability, reduce cycle time, and increase utilization.- Complete all necessary reporting and documentation tasks.- Troubleshoot hardware and software issues, manage automation processes, and handle lot dispatching.Shifted to Desktop Engineer Role :-- Set up network connections on devices for new employees.- Set up new desktops, laptops, and peripherals; install operating systems and applications.- Diagnose and fix hardware and software problems, including operating system errors, application failures, and connectivity issues.- Perform regular system updates, patches, and upgrades to ensure security and performance.Provide user support: Assist end-users with technical issues, including password resets, software installations, and configuration changes.- Use tools to deploy and manage software applications across multiple machines.- Set up and maintain network connections, including wired and wireless configurations.

Singapore

TECHNICAL:- Lead the shift and assign tasks, handle routine activities such as daily Preventative Maintenance, monitor tool performance with relevant software, and address equipment errors.- Troubleshoot and resolve complex equipment issues.- Immediately report any EHSS-related concerns to the appropriate contacts (e.g., ERT, Supervision).- Actively work to prevent personal injuries, safety hazards, and environmental releases, and engage in the EHSS program.- Provide leadership or training to team members as needed according to department guidelines.COMMUNICATION:- Participate in shift handovers, track and update maintenance records in ETI, Documentum, and the Equipment Database, and update performance management applications (Workday) monthly.COST REDUCTION:- Reduce regular expenses, engage in cost-saving initiatives, and promote a culture of cost awareness.

Singapore

- Handle routine duties such as daily Preventative Maintenance, monitor tool performance with relevant software, and troubleshoot and resolve equipment errors.- Report EHSS-related issues to the appropriate contacts immediately (e.g., ERT, Supervision).- Proactively work to prevent personal injuries, safety hazards, and environmental releases, and engage actively in the EHSS program.- Provide training to team members as needed according to department guidelines.- Participate in shift handovers, track and update maintenance records in ETI, Documentum, and the Equipment Database, and update performance management applications (Workday) monthly.

Singapore

• Developing measurement setup, relating to current-voltage characterization of solarcells• The evolution of design and metallization patterns of solar cells requires acorresponding change in the way these devices are measured• With the basic knowledge and understanding of the principles of I-V measurement,and in developing electrical instrumentation (Keithley Source Meter) and softwarecontrolling automated I-V sweeps• Assist in continuous improvement efforts in the PV Devices CharacterizationLaboratory

Bachelor Of Information Technology, Cyber Security And Forensics

Electrical And Electronical Engineering, Microelectronics