Edwin Lara Email & Phone Number

Greater Boston Area

• Created and Implemented MAC image with Carbon Copy Cloner• Supported Faculty, Staff and Students computer and audio visual via telephone, email and in person.• Troubleshoot and resolved technical problems for end users.• Furnishing Audio Visual requests including setting up events and recording classes• Install, re-image, modify and configure computers and applications on PC with Ghost Image• Documented technical procedures for the help desk group and staff.• Provide training for Staff on creating Student ID using DSX program• Pushed update through Ivanti patch management• Used Mediasite to record class for Faculty and post on website for students and faculty.• Utilize Manage Engine help desk to track users requests from trouble-ticket• Troubleshoot network/personal printers and copiers• Troubleshoot in class audio for presentation• Provide training for students on how to print from Pharos Server• Part of a Windows 10 imaging group

Greater Boston Area

• Routinely perform diagnostics for all hardware/ software• Utilize Manage Engine helpdesk to track users requests from trouble-ticket• Assist employee with the user of information technology via email, telephone, and/or in person• Create, modify and remove users Active Directory accounts • Implement support package Windows 10 upgrade throughout department • Track inventory by utilizing SharePoint 2016 designed for asset tracking• Provide training and communication to materials to users to maximize their ability to utilize system• Install, reimage, modify and configure computers and applications on PC and Mac and servers• Smart Classroom & Projector Support & Troubleshooting• Software Site Licensing Maintenance and Compliance• Identifies, evaluate and recommends the hardware and software needed to provide solutions for user• Troubleshoot Wireless Access Points and mobile devices• Troubleshoot Printer and Copier Interfaces/Connectivity• Provides training to personal computer users as appropriate• Undertakes record keeping and reporting functions for the area of responsibility• Provide customer service support to customer, colleges, upper management and staff

Malden, Ma

• Create, modify and remove users Active Directory accounts using windows server 2008• Implemented and distributed new employee users access checklist • Serve as main contact for software/hardware upgrade• Repair and rebuild desktop and laptops from scratch• Responsible for supporting local and network printer and multifunction devices (doing both configuring and troubleshooting)• Troubleshoot Windows and MAC platforms• Build, configure and deploy all New Hire setups• Documents standard operations procedures for department and training purposes• Served as key administrator & troubleshooter for programs i.e., Help Scout, Certify, Adobe Creative Cloud Suite• Point of contact for all access ID cards for property grounds• Facilitated departmental moves ensuring all areas were operational• Purchased equipment based on user and departments business needs• For current and new employees create and maintain Broadview phone extension• Wire and activate ports• Monitor security surveillance equipment

Burlington, Ma

• Build, configure and deploy all New Hire setups• Troubleshoot Windows 7, XP, 8• Work with 4 other Technicians to support 1,111 end users • Microsoft Office 2010 support• Document new solution to issues• Repair DELL laptop and Desktop hardware• Trained and troubleshoot SMARTBOARD• AVAYA phone setup, extension creation, voicemail set up, and troubleshoot• XEROX color/black printer troubleshoot• Video/audio conference room setup• Replace laptops with MINI HD media video, with USB media• Remote and troubleshoot user systems• Wire and activate ports • Retrieve and store terminated employee• Document and maintained records of all inventory

Canton, Ma

Windows 7 MigrationWork with 3 other Technicians to support more than 800 desktop and laptop usersJoin Computer to the Domain in Windows Server 2003, Active DirectoryPut ISO file on USB flash driveBack up Hard Drive over the network to the DROBOErase and re-image hard drivesInstall software over the networkRemote into users computerReset user’s passwordTroubleshoot windows 7 Transfer user old information to new computer and mapped new driver, and printers

Canton, Ma

• Windows 7 Migration• Work with 3 other Technicians to support more than 800 desktop and laptop users• Join computer to the domain in Windows Server 2003• Put ISO file on USB flash drive• Back up hard drive over the network to the DROBO• Erase and reimage hard drives• Install software over the network• Remote into user’s computer• Reset passwords for users• Troubleshoot Windows 7 • Transfer old information to new computer for user

Responsible for installations, upgrades, repairs and configurations of POS equipment including downloading new firm ware to pin padsMaintain IBM 4800-741 registers, NCR 7875 scanners, Omni 7000 and MX850 Pin Pads as well as RAP 7401-25XX/7401-26XX ControllerComplete installations of hard drivesResponsible for memory upgrades of in store PC’sRe-image Symantec Ghost/NCR RSM SoftwareBreakdown computers to FedEx/ship to multiple locations Software UpdatesReintegration computer to the networkVPN/Certificates Experience with Blackberry EnterpriseHP (Insight Global Contract