Edwin Lee Email & Phone Number

Winnipeg, Manitoba, Canada

Group Customer Technology. Continued many of the duties of previous Application Support Leader role, plus:Oversee all aspects of the group insurance applications related to plan administration including the plan admin web/mobile app and contract apps. Management contact for these applications as well as the escalation contact for all underlying oncall support teams. Contributor to many initiatives in the expansive Group Life and Health area. Consultant to other Technical Leads in the group insurance space.

Winnipeg, Manitoba, Canada

Group Systems Support Services. Continued most duties of previous Senior SD Team Lead role, plus:Assisted management and PMs with resource assignments, estimates, budgeting, and task planning. Took on formal people leadership duties which includes recruiting and hiring, conducting performance assessments, and salary administration. Oversee all the oncall teams in my area.

Winnipeg, Manitoba, Canada

Group Systems Support Services. Continued all duties in previous Lead SD role, plus:Lead the group applications mainframe provisioning team, which handled 700+ requests annually. Acted as Incident Manager for critical production support incidents, coordinating system activities and communicating status to IT and business management. Provided technical and business consulting support on a wide range of issues to contacts across IT and the business areas. Regularly provided complete performance assessments of the other resources.

Winnipeg, Manitoba, Canada

Group Systems Support Services. Lead a workgroup of Software Developers in the group insurance area, including day-to-day task and production support work, coaching and mentoring of new SDs, and leading small development project teams. Oversaw and coordinated department-level activities such as DB2/IMS upgrades and disaster recovery exercises. Subject-matter expert for critical systems such as policy admin and commissions.

Winnipeg, Manitoba, Canada

Group Insurance Systems. Performed various maintenance and production support activities across several mainframe group insurance applications including policy admin, enrollment, and commissions. Performed oncall duties including for 24/7 mainframe batch overnight, daytime online transactions and client/server applications.

Winnipeg, Manitoba, Canada

Financial Systems. Performed various maintenance and production support activities on a number of z/OS mainframe applications systems including one for accounting control, corporate cheque writer, and a dbase III maintaining fixed assets. Performed 24/7 mainframe batch oncall.