Edwin Liu

Edwin Liu Email and Phone Number

Director of Guest Experience at The Middle House @ The Middle House
mayfield, midlothian, united kingdom
Edwin Liu's Location
Jing'an District, Shanghai, China, China
Edwin Liu's Contact Details

Edwin Liu personal email

About Edwin Liu

Edwin is a passionate hotelier and gained extensive operational experience at The Upper House, the number 1 hotel in Hong Kong on TripAdvisor.com. By providing personalized services to guests and creates unique to his guests, he was promoted gradually the manager role. He is also a leader and team player who strive to lead a team's productivity under high stress operations while maintaining positive team morale. As a young leader, he is always eager to learn and is able to adapt to different environment and culture.

Edwin Liu's Current Company Details
The Middle House

The Middle House

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Director of Guest Experience at The Middle House
mayfield, midlothian, united kingdom
Employees:
39
Edwin Liu Work Experience Details
  • The Middle House
    Director Of Guest Experience
    The Middle House Sep 2023 - Present
    Shanghai, China
  • The Middle House
    Assistant Director Of Guest Experience
    The Middle House Jul 2017 - Sep 2023
    Jing’An District, Shanghai, China
  • 杭州君悦酒店 Grand Hyatt Hangzhou
    Front Office Assistant Manager
    杭州君悦酒店 Grand Hyatt Hangzhou Dec 2016 - Jul 2017
    Hangzhou, Zhejiang, China
  • The Upper House
    Guest Experience Manager
    The Upper House Jul 2014 - May 2016
    Hong Kong
    • Manage various front office functions daily within one Guest Experience team, for example: cashiering, room management, guest relations, concierge and call center. • Communicate with other departments to carry out inter-departmental administration and operations. • Delight and maintain long term relationships with guests. Strive to excel in guest satisfaction and keep The Upper House as #1 hotel on Trip Advisor in Hong Kong. • Recover failure service and turn guest satisfaction around from adverse situations. • Conduct training for team members; and monitor performance and coach them along their professional growth. • Liaise and monitor external service providers for their operations and standards.
  • The Upper House
    Guest Experience Supervisor
    The Upper House Jan 2013 - Jun 2014
    Hong Kong
    • Supervise daily operations of Guest Experience team and communicate closely with other departments on room assignments. • Manage external and internal communications for the team. Ensure all guest requests were addressed promptly. • Coordinate and lead numerous lines of operation on shift basis.
  • The Upper House
    Guest Experience Assistant
    The Upper House Jun 2010 - Dec 2012
    Hong Kong
    • Perfected guest service skills through emerging into the finest & personalized services. • Prepare guest background information and references to provide excellent guest experience.
  • Hullett House, 1881 Heritage
    Hotel Pre-Opening Team Trainee
    Hullett House, 1881 Heritage Jun 2009 - Oct 2009
    Hong Kong
    • Procured hotel equipments and amenities; and maintained connections with suppliers throughout the pre-opening stage of Hullett House. • Performed various administration duties through coordinating with general and departmental managers, handling the challenges of an opening team.
  • Favour Education Center
    Author
    Favour Education Center Oct 2007 - Oct 2008
    - Co-author a published English educational series, 'Constructive Grammar Series,' for Secondary 1 to 3 Hong Kong students.
  • Shangri-La Hotel, Wuhan
    Horizon Club Concierge Trainee
    Shangri-La Hotel, Wuhan Jun 2007 - Aug 2007
    Wuhan
    • Sharpened guest delighting skills by providing high standard of services to VIPs and guests. • Coordinated several lines of business, such as daily Front Office, Food & Beverage operations. • Instilled principles of the English language through linguistic training for local Horizon Club staff.

Edwin Liu Skills

Hotel Management Pre Opening Opera Fluent In Cantonese Mandarin Fluent English Concierge Services Hotels Front Office English Micros Hospitality Management Team Leadership

Edwin Liu Education Details

  • Rosen College Of Hospitality Management, University Of Central Florida
    Rosen College Of Hospitality Management, University Of Central Florida
    International Exchange Student
  • Hong Kong Community College, The Hong Kong Polytechnic University
    Hong Kong Community College, The Hong Kong Polytechnic University
    Hospitality Management
  • Raimondi College
    Raimondi College
    High School/Secondary Diplomas And Certificates

Frequently Asked Questions about Edwin Liu

What company does Edwin Liu work for?

Edwin Liu works for The Middle House

What is Edwin Liu's role at the current company?

Edwin Liu's current role is Director of Guest Experience at The Middle House.

What is Edwin Liu's email address?

Edwin Liu's email address is ed****@****ail.com

What schools did Edwin Liu attend?

Edwin Liu attended The Hong Kong Polytechnic University, Rosen College Of Hospitality Management, University Of Central Florida, Hong Kong Community College, The Hong Kong Polytechnic University, Raimondi College.

What skills is Edwin Liu known for?

Edwin Liu has skills like Hotel Management, Pre Opening, Opera, Fluent In Cantonese, Mandarin, Fluent English, Concierge Services, Hotels, Front Office, English, Micros, Hospitality Management.

Who are Edwin Liu's colleagues?

Edwin Liu's colleagues are Kita Kong, Jing Zhu, Ruilin (Sophia) Xie, Bowen Tian, Teresa Ye, Callum Willard, Darren Bolton.

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