Edwin Liu Email & Phone Number

Shanghai, China

Jing’An District, Shanghai, China

Hangzhou, Zhejiang, China

Hong Kong

• Manage various front office functions daily within one Guest Experience team, for example: cashiering, room management, guest relations, concierge and call center. • Communicate with other departments to carry out inter-departmental administration and operations. • Delight and maintain long term relationships with guests. Strive to excel in guest satisfaction and keep The Upper House as #1 hotel on Trip Advisor in Hong Kong. • Recover failure service and turn guest satisfaction around from adverse situations. • Conduct training for team members; and monitor performance and coach them along their professional growth. • Liaise and monitor external service providers for their operations and standards.

Hong Kong

• Supervise daily operations of Guest Experience team and communicate closely with other departments on room assignments. • Manage external and internal communications for the team. Ensure all guest requests were addressed promptly. • Coordinate and lead numerous lines of operation on shift basis.

Hong Kong

• Perfected guest service skills through emerging into the finest & personalized services. • Prepare guest background information and references to provide excellent guest experience.

Hong Kong

• Procured hotel equipments and amenities; and maintained connections with suppliers throughout the pre-opening stage of Hullett House. • Performed various administration duties through coordinating with general and departmental managers, handling the challenges of an opening team.

- Co-author a published English educational series, 'Constructive Grammar Series,' for Secondary 1 to 3 Hong Kong students.

Wuhan

• Sharpened guest delighting skills by providing high standard of services to VIPs and guests. • Coordinated several lines of business, such as daily Front Office, Food & Beverage operations. • Instilled principles of the English language through linguistic training for local Horizon Club staff.

Bachelor Of Science (Hons), Hotel Management

- Selected as an exchange student for The Hong Kong Polytechnic University Study Abroad Scheme to University of Central Florida, 2009.

Bachelor Of Science, International Exchange Student

- Enrolled in two Theme Park Management Classes taught by two former Vice Presidents of Walt Disney Company and gained knowledge.

Associate Degree, Hospitality Management

High School/Secondary Diplomas And Certificates

Activities and Societies: Scout Troop (Cub, Scout, Venture) Prefect Body School Band Library Service