Managed performance of 14 retail stores within the southwest district (200 plus personnel) generating $30M in annual revenue.• Exceeded growth targets for sales metrics such as UPT (units per transaction) ADS (average dollar sales) by an average of 8 – 12%.• Maintained guest Satisfaction scores (NPS) of over 80% through coaching and collaboration with store teams and personnel. • Planned and facilitated the opening of eight new stores by facilitating job fairs, recruitment, hiring, and extensive training.• Led Grand Opening Build event in collaboration with location partners to coordinate logistics, guest flow and security (5K plus guests

Oversaw over 300 personnel across four stores throughout the complex, which generated $70M plus in annual revenue. • Managed key business indicators for all locations within Disneyland Resort (revenue, labor, guest service, shrink control and safety).• Led training, development and coaching of guest service managers, leads and all cast members to ensure maximized productivity. • Built high performance teams by providing direction, training, and support through mentoring and leading by example• Directed the implementation of DLR visual merchandising guidelines; planned promotional directives, and visual/merchandising moves.

Served as the Mayor, Mayor Pro-Tempore and Councilmen for three consecutive terms to the City Council to represent the residents and business owners of lakeside community (population: 3K+).• Led the search for a new city manager in 2003; set performance goals and conducted performance evaluations for the city manager.• Implemented pay-for-performance policies and achieved unprecedented improvement in the city’s image an economic viability.• Major accomplishments: economic development programs, downtown revitalization, architectural standards, construction of a new city hall, negotiation of police and fire contracts, turnaround of accounting policies and practices, waterfront law enforcement, property maintenance, road repair and construction and improved public relations with citizens and news media