Edwin Macharia Email and Phone Number

• Execute full software development life cycle (SDLC)• Develop flowcharts, layouts and documentation to identify requirements and solutions• Write well-designed, testable code• Produce specifications and determine operational feasibility• Integrate software components into a fully functional software system• Develop software verification plans and quality assurance procedures• Document and maintain software functionality• Troubleshoot, debug and upgrade existing systems• Deploy programs and evaluate user feedback• Comply with project plans and industry standards• Ensure software is updated with latest features

Helping with the design and development of software Testing and debugging software to keep it optimized Writing clean code for the front and back end of the software Designing user interactions on the web application itself Creating servers and databases for the back end of the software Ensuring cross-platform compatibility and optimization Testing and maintaining the responsive design of applications Working with graphic designers to design new features Developing APIs and RESTful services Keeping up with technological advances to optimize their software Communicating effectiveness of emerging technologies to decision makers Considering security, maintenance, scalability, and more when developing

Maintenance: Handle all updates, antivirus, security, and monitoring. Making sure our systems are healthy every single day. Manage IT services: comprehensive support and monitoring. Server and network support: set up, manage and monitor IT infrastructure to keep business running uninterrupted. Security and Virus Protection: workstations, servers and company data safe with enterprise-grade security and virus protection being keen on antivirus and malware protection to security policies and access control. Helpdesk and Support: Assist users via phone, remote session, or office visits. Access quality tech support quickly. Documentation: Maintain detailed documentation and analysis of systems and keep us up to date. Customized IT: Craft an IT policy and plan within a budget to help company get the best value and strategically select our services and product. Personal User support: Provide on-site expertise, friendly technical support to office users and have a strong emphasis on explanation, friendly communication, and training. Friendly Local Helpdesk: Full time help desk to maintain operations. offer remote assistance and online resources such as ticketing system and customer knowledge base. Backup and disaster recovery: Protect company from catastrophic data and productivity loss with simple powerful and automatic backups. a professional backup solution with redundancy and recovery processes.

Technical Support:Assist with the installation, configuration, and maintenance of computer hardware, software, systems, networks, printers, and scanners.Provide technical support to end-users, including troubleshooting and resolving hardware and software issues.Respond to service tickets and ensure timely resolution of issues.Network Management:Assist in maintaining and monitoring network infrastructure, including switches, routers, and wireless access points.Support network security measures and ensure compliance with company policies.System Administration:Help with user account management, including creating, updating, and deleting user accounts.Assist in the management of IT assets and inventory, ensuring proper documentation and tracking.Project Assistance:Collaborate with the IT team on various projects, such as system upgrades, deployments, and migrations.Participate in the testing and implementation of new technologies and solutions.Documentation and Reporting:Maintain accurate records of technical issues, resolutions, and other relevant activities.Assist in creating and updating IT documentation, including user guides and technical manuals.Learning and Development:Actively participate in training sessions and workshops to enhance technical skills.Stay updated with the latest industry trends and best practices in IT.