Edwin Memba Email and Phone Number

Profitability - Achieve monthly disbursements and collections targets for the unit. Including all other sets of KPIs.Loan verification – Spoof calling, Reference check, and ID check.Due diligence before loan approvals.Leadership & Problem Solving - Support teams in the branch in all unit functions, logistics, and performance issues with a view to attaining targets set and creating an efficient work environment for the sector.Fraud Prevention - Ensure all fraud-related matters… Show more Profitability - Achieve monthly disbursements and collections targets for the unit. Including all other sets of KPIs.Loan verification – Spoof calling, Reference check, and ID check.Due diligence before loan approvals.Leadership & Problem Solving - Support teams in the branch in all unit functions, logistics, and performance issues with a view to attaining targets set and creating an efficient work environment for the sector.Fraud Prevention - Ensure all fraud-related matters noted in respective units are noted and flagged up within a reasonable time.Ensure Branch adherence to SOPs and policies.Service Delivery - Deliver first-rate customer service and ensure teams in the branch follow the customer complaints procedure.Relationships Building - Build excellent relationships with customers, customer-partners, and opinion leaders in the branch.Reporting - Provide accurate and timely reporting of Management Information and market feedback to report on customer preferences, trends, and market opportunities in the sector.Administrative Duties - Ensure office is clean, filing, procurement, and inventory management.Financial Inclusion Reach: Promote the extension and deepening of financial inclusion outreach through new customer acquisition as well as customer retention.Customer Protection & Counter Indebtedness: Ensure all units promote responsible lending by observing affordability SOPs, customer follow-up, and SMART customer care standards.Perform such other tasks and duties as the Company may from time to time designate as forming part of the Unit Manager’s job description. Show less