Edwin Michielsen Email & Phone Number

Scope increased with Transport network & some Customer specific networks with an additional high skilled devops team

Den Haag

Productowner for Business Market IP Services on the KPN Fixed Core Network, supporting commercial services like IPVPN, Corporate Internet, Business Internet, & CloudConnect.Together with a team of several highly skilled networking engineers.

Houten , Den Haag, Zoetermeer

Implementing Alarming, Monitoring and Servicemanagement on KPN Business Market VPN portfolio in Servicenow and Remote Management Application. Transforming KPN from stove-pipe portfolio oriented to Customer oriented servicemanagement. Using Agile and Scrum techniques. Userstory and backlog management on all items needed to implement containing: Network Connectivity devices to remote management application, Event Customization, Alarming workflow, Installed base interfacing, Customer onboarding, Servicenow modelling and onboarding

Migrating additional Services and Departments to be part of a more integrated Servicemanagement Management experience for Business Market. Servicenow is used as a Servicemanagement application application and CA-tooling as primary monitoring solution. Combining the power and knowledge of several scrumteams to deliver the results. As a consultant I am determining scope and plan of approach with Business, Productowners and Scrumteam members due to the impact on Applications, Processes , Organisation and Data.

Houten, Den Haag

Enabling and enforcing the major change from single product oriented Quoting to Multiproduct and Harmonised Quoting by KPN Business Market. Developing and Implementing Sales Quote tooling (CPQ tooling) and optimised processes to structure the KPN ZM Portfolio, resulting in decreased time needed for quote creation, a fast clean order entry and decreasing the number of applications used

Houten, Den Haag

Managing and updating the Salesprocess for Business Market and the interface between Sales and Operations, over the total delivery process. Analysis of the GAPs between Sales and Operations and improvements within Sales, start-up of GAP-bridging initiatives. Setting up the Business Cases and starting the decision making proces. The pivot between Sales, Operations, Users, Innovation and Procesdevelopment.Introducing new Quotation tool. Business Requirements management and (IT Build) Projectmanagement with Dutch and Indian IT Build Company. Set-up testing, Changeproces, Requirements analysis, Releasemanagement etc. Driving the change.

The Hague Area, Netherlands

Bridging the GAP between the Business and the Supplier on Servicemanagement and the Application team (ARS Remedy)Migrating and Decomissioning other Servicemanagement applications in favour of this Application, as part of reducing the number internal applications.Requirements management with Business and implementing them with the application team and implementation management

The Hague Area, Netherlands

Development and Implementation of Wholesale Assurance processes and IT (OSS)Stakeholder management, Projectteam management, Project financials management, Requirements gathering management, Proces and IT development: CRM Service, Engineer Planning: from the raising of the ticket to the closure

The Hague Area, Netherlands

Intake of IT projects. Preparing deciscion taking documents and guiding it through the decision taking process. Some example of the deliverables are: Idea to Opportunity, Decision to Justify and Decision to Fund on project value up to several million euros.Organising and leading teams to produce the needed information for that, for example high level or detailed impact analysis.Stakeholder management to get the projects through the process.The Business segment in this position was Wholesale

Utrecht Area, Netherlands

Continuous Proces improvement of the processes within Zakelijke Markt. Starting out with Servicemanagement , later on Delivery and logistics management were added.Performing a leading role in implementing several reorganisations and its consequences in the business operations. Functional managing a team of process specialists perform the administration of the processes in some different tools over time.Some of the Business Applications in scope were : BaanERP, Servicemanagement application, Planning application for engineers

Eindhoven Area, Netherlands

Starting and implementing innovations to support the leading Remote Management Capabilities of the department. introducing new remote management boxes, intranet solution, reporting and knowledge management tooling.

Eindhoven

Remote and OnSite support engineer for Business telephony.innovations on the processes and IT used by this department. moving from terminal based action to multi window and multi task capabilities.

Information Technologie

Scum Master Training, Agile,Scrum,Productowner,Scrummaster

Training in Scrum Master skills and Agile development

Master Practitioner Use Case Essentials, Iterative Essentials And Use Case Model

Traininig in iterative and use case development.

Hogere Bedrijfskunde

Service Manager Itil

Certified Servicenow System Administrator