Extensive retail grocery experience in very high volume stores. 41 years of retail food experience including specialty gourmet supermarket where I helped develop catering and a gift catalog business. Customer service has been a career trademark during my 41 years at Giant Food. In 2000, I was bestowed with the prestigious N.M. Cohen Founder's Award for outstanding contribution to our company. Most recently from 2007 through 2010, I was recognized for outstanding performance in bottom line contribution and bottom line contribution as percent of total sales volume. During the past five years in addition to my duties at store level I have been an instructor/facilitator for our company's management "First Line Supervisory Course".This course strengthens management personnel in effective communications, problem solving and conflict resolution.Specialties: Strong sales driving expertise, effective customer service skills, bilingual (Spanish/English)