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A progressive and transformational leader with a diverse background spanning in various sectors with extensive experience in digital transformation, and client engagement strategies. Skilled in driving large-scale, complex projects and developing customer centric initiatives to drive adoption, retention, customer growth and client engagement. Career success spans leading and growing profitable business with product deployment, integration, and automation specializing in program management, agile transformation, and change management. Creative, entrepreneurial thinker who values, inspires, and drives innovation, leveraging executive presence, business acumen and the ability to exceed growth and customer satisfaction targets.
Egm Strategy Partners, Llc
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Managing Business PartnerEgm Strategy Partners, LlcNew York, Ny, Us
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Vp, Project Management & Customer Experience, Technical Product OperationsComcast Business Dec 2017 - Mar 2024Philadelphia, Pa, UsLed the Boston Region Project Management Office Organization with oversight of emerging technology products, programs, and project plan Implementations. Managed Leaders in Project Management, Customer Experience, Technical Engineering, and cross-functional teams in Division and Corporate with emphasis on Key Performance Indicators (KPIs). * Directed cross-functional teams through a $5 million company acquisition, from deal to close ensuring successful customer experience, product, network, engineering, and agile transformation requirements. * Oversaw a diverse portfolio of customers across B2B enterprise, residential, government, and educational sectors, comprising of $3.6 million homes passed, 3 million subscribers/customers, 1,500 to 1,700 employees generating $3.5-$4 billion in revenue. * Spearheaded the launch of 150 new products/projects monthly, encompassing project lifecycle management, budgeting, ROI, KPIs, and customer data analytics. * Delivered in-depth knowledge of project management methodologies, including Six sigma, DMAIC Model (Define, Measure, Analyze, Improve, Control), Smartsheet, Salesforce paired with expertise in stakeholder management and risk mitigation. * Collaborated with cross-functional executive leaders, achieving key performance customer metrics in Net Promoter Scores (i.e., relationship NPS, transaction NPS, huddles, call backs, customer elevations). * Provided critical decision-making and resolved triage escalations with customers, cultivating a positive customer experience through change management business practices. Standardized end-to-end technical solutions for customer applications.* Orchestrated product engineering trials and pilot launches coordinating governance of region, division and national programs/projects for emerging technologies. -
Managing Business Partner Project Management OfficeDiversified Consulting Consortium, Llc Oct 2016 - Nov 2017Identified new revenue streams, maintained customer retention programs, and grew all aspects of organizational integration for team development. Managed $15M annual budget.* Streamlined training operations handbooks, business recruitment policies, and employee relations guides, improving departmental business standard guidelines, efficiency, best practices, and performance.* Delivered internal and external Customer Quarterly Business Service Reviews to consortium members, determining training needs, resources, and customer requirements.* Drove diversity and inclusion standards to municipality, nonprofit, and educational sector customers, creating competitive value by leveraging diverse perspectives and work experiences.
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National Senior Director Of Business OperationsCharter Communications / Spectrum Enterprises Oct 2014 - Aug 2016Provided leadership, vision, strategies, processes, and solutions to support the implementation of Service Delivery Support initiatives/ projects for Enterprise, B2B, Voice, Video, & Data.* Partnered with Sales, Product, Marketing, Engineering and Program Management teams, identifying system and process gaps / opportunities and fueling key process change initiatives for revenue recognition.* Oversaw National Business Operations Senior Program Managers, working directly with cross-functional Business Intelligence Group for customer technical solutions.* Program managed vendors in client installations and activations aimed at improving SLA compliance to include automation tools, increased productivity, delivering operational improvements, and reducing process redundancy error rates at KPI of 95%.
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National Senior Director Of Program ManagementTime Warner Cable Commercial Services May 2011 - Oct 2014Managed service delivery of telecommunication and technology product solutions to Fortune 100 and Fortune 500 companies. Approved complex launch plans to ensure service delivery requirements and deployments were configured and tailored in alignment with specific client-requested delivery requirements. * Led and managed diverse team of national program managers responsible in supporting new product and project deployments that delivered current sales revenues of $450 million annually as part new vertical market product launches. * Headed key vendor management and client sales support in 35+ master service level agreement (MSLA) sales contract negotiations (representing $225 million in annual revenue) for multi-year RFP& RFI proposals.Additional Roles Held:Senior Director, National Client Management Services, Herndon, VA * Directed National Client Management Program with oversight of revenue recognition and client service delivery. Ensured implementations and client experiences met business and client-budgeted objectives.Senior Telecommunications Director, Stamford, CT * Launched new vertical business start-up markets. Deployed industry-first products and services to small and medium businesses. Managed new product initiatives in collaboration with Operations, Engineering, Marketing, and Legal.
Edwin G. Miller Skills
Edwin G. Miller Education Details
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Eastern Connecticut State UniversityGeneral -
Executive Technique Leadership Management Training Program
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George Mason University Executive Management Training Program
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University Of California (Berkley) Leadership Training ProgramManagment And Leadership
Frequently Asked Questions about Edwin G. Miller
What company does Edwin G. Miller work for?
Edwin G. Miller works for Egm Strategy Partners, Llc
What is Edwin G. Miller's role at the current company?
Edwin G. Miller's current role is Managing Business Partner.
What is Edwin G. Miller's email address?
Edwin G. Miller's email address is ed****@****bal.net
What is Edwin G. Miller's direct phone number?
Edwin G. Miller's direct phone number is (202) 803*****
What schools did Edwin G. Miller attend?
Edwin G. Miller attended Eastern Connecticut State University, Executive Technique Leadership Management Training Program, George Mason University Executive Management Training Program, University Of California (Berkley) Leadership Training Program.
What skills is Edwin G. Miller known for?
Edwin G. Miller has skills like Telecommunications, Voip, Managed Services, Telephony, Management, Wireless, Program Management, Cross Functional Team Leadership, Vendor Management, Leadership, Broadband, Service Delivery.
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