• Provide IT Systems support on a wide range of technologies, including: VMware vCenter, NSX, Vsphere, Horizon View, Site Recovery Manager, HPAC Secure Printing, HP Blade Servers, HP SANs, Certificate Services, DHCP, DNS, Active Directory, Group Policies and Microsoft Windows Operating Systems.• Participate in processes throughout all phases of ITIL Service Lifecycle, including submitting Change Requests• Perform requirements analysis, requirements gathering, and integration for all platforms listed above.• Provide direction and guidance to other systems engineers and system administrators.• Responsible for investigating and resolving operational problems in conjunction with other engineering and technical personnel.• Work on project teams responsible for engineering and packaging releases to integrate within the customer's production IT environment.

•Rolls out HSPD-12 based authentication (Smart Card log in) using Active Directory.•Installs, configure and manage MS based Certificate Authority.•Administer in house applications.•Provide 3rd tier support for general systems issues.•Troubleshoots Active Directory issues including but not limited to domain controller failures, replication issues, global catalog failures and lingering objects.•Works with other IT groups, Business Unit administrators, consultants and other stakeholders to develop, test, and maintain procedures for Disaster Recovery (DR).•Assists with development, implementation and maintenance of Active Directory.•Provides necessary support for the company’s implementation of PKI including: management of PKI equipment; troubleshooting issues associated with the operation of the PKI services; management of PKI policies, and periodic review of operational procedures supporting management of certificates and Certificate Revocation Lists (CRLs).•Installs and manage Windows servers. •Installs, Administration and troubleshooting of SharePoint 2010 farm.

Manages the Virtual machines infrastructure (about 250 plus machines) and 4 sites. Coordinates, secures, manages, maintains, patches, and recovers Windows servers 2016/2019. Creates, configures, manages, and deploys virtual servers using VMWare solutions. Upgrades and administers a EXSi 7.1 Datacenter, VSphere client, Virtual servers, High Availability (HA), virtual switches, migrations, and disaster recovery (DR) sites. Manages and administers a software-based Firewall (NSX-T) and manages and leads the Firewall connections process with external agencies and partners. Creates and manages SAM storage, LUNs, snapshots, data mirror, CIFS, and NFS shares. Develops, in conjunction with the Lead Developer(s), high-level design solutions such as roadmap/blueprint that meet the business/user requirements. Collaborates with developers on applying the client requirements to the customs applications. Remediates and tracks POAM findings for Certification & Accreditation (C&A) on managed systems. Participates in the development of system engineering documentation, such as system engineering plans, initial capabilities documents, requirements specifications, and interface control documents. Evaluates new information systems products or services and suggests changes to existing products or services to better service the client. Modernized the Virtual machine life span process (request, deployment, maintenance, and decommission). Plans, designs, and executes Virtual Machines migrations from VCenters and enclaves.

• Provides day-to-day system administration and support for the patch management servers, including applying patches and upgrades, managing licenses, performance and security monitoring, daily backups, log monitoring and archives. • Provides operations and maintenance support for servers. Monitors systems performance, proactively plan for scaling the systems, and ensure enterprise system availability and reliability. • Monitors and analyze any failures or performance degradation for all systems. • Communicates the status of resolution of any known issues to the enterprise user community; provides continuous and timely ongoing updates via service desk processes.• Provides efficient and effective Tier 2 incident resolution service for escalated customer requests focused on timely service/system restoration. • Provides effective Tier 2 and 3 problem resolution service focused on root cause analysis. • Provides engineering services to resolve/fix any system problems uncovered as a result of the root cause analysis. • Develops SIR, as appropriate, to document improvement recommendations.

•Manages a Helpdesk support team that specialized on support to executives and VIPs . •Manages the Helpdesk trouble ticket system and incident report process.•Maintains a central source of information enabling Help Desk staff and support technicians to recover outages with minimal disruption to expected service levels.•Creates daily and weekly reports for upper management and creates SOP (Standard Operating Procedures) and policies.•Creates user guides/instructions for day to day operations and ad hoc assignments.•Creates and modifies user accounts in Active Directory and in third party applications/databases such as Emergin Orchestrator, Emergency Operations Network (EON), and Daily Access Database (DAB).•Works with Security Engineers, Citrix XenApp Engineers and HyperV Engineers to ensure quality of network performance.•Administers virtual Servers and computers via Hyper V. •Administers/Supports the FAA Emergency Operations Network (EON) and its components such as Dashboard, OPS pages, WOCNET, and other SharePoint sites. •Participates in sites relocation exercises to test and implement Continuity of Operations (COOP) solutions. •Monitors network performance and analyses network traffic with Solarwinds product to anticipate network problems.•Sets up alerts in Orion SolarWinds, creates maps in real time of the network, and creates reports (with report writer) of the network environment.•Acts as point of contact for field offices to resolved SIPR (Secret Internet Protocol Router Network) and NIPR (Unclassified but Sensitive Internet Router Protocol) accounts related issues.•Participates in information spillage correction actions. •Ensures all data on network is properly backed up and protected in accordance with the agency’s disaster recovery and data retention policies.•Provides situation awareness, write Situation Reports (SITREPs), and Spot Reports (SPOTREPs) on network related outages, issues, and emergencies.

Wireless Network Administrator.

This was a short contract. I provided support the the United States Post Offices nation wide. NCR was awarded the contract and there was a transition from IBM to NCR. It was 100 percent over the phone support. I was responsile to solving issues like PC reimaging, hardware replacement and all other scalted calls from tier I.