Edwin Montoya Email & Phone Number

• Provide technical assistance to users by identifying, troubleshooting, and resolving hardware, software, and network issues to over 1000 employees• Install and configure operating systems, software applications, and security updates on all company computers• Provided excellent customer service and technical support to all employees, both in-person and remotely.• Respond to help desk tickets, documenting issues, resolutions, and follow-up actions.

• Maintained a high level of customer service and professional expertise while working with clients remotely to troubleshoot and resolve issues.• Logged and tracked customer interaction through CRM system.• Provide instructions when possible to help users become more knowledgeable of applications and software.• Learned fundamental operation of commonly used software, applications, and procedures

• Helped patrons by effectively communicating to answer any questions or concerns.• Sorted, routed, and shelved library materials accurately and efficiently.• Displayed an in-depth knowledge of the library to helping customers

• Managed social media channels and developed content that actively interacted with the community.• Supported numerous teams and content creators to increase online reputation and promoted brand awareness across multiple communities.• Collaborated with marketing team to coordinate announcements, content, and schedules.• Analyzed social media analytics such as engagements and interactions from social trends and post within the industry to assist the company in foreshadowing potential trends.

• Assisted in data migration and the removal of the legacy database.• Organizing the data and providing a detailed report to current and future teams.

• Trained over 30+ new employees to deliver outstanding experiences and handle complex customer support and relations.• Effectively attended to residents by providing them a one-stop location for their needs and questions.• Performed administrative tasks for the residence and education housing services staff.• Operated alongside the residence and education housing services staff to provide students a safe learning environment.

Livonia, Michigan

• Collected consumer data from multiple outlets to observe the effect of product in the marketplace.• Informed consumers by providing them with quality greenhouse growing practices to promote healthy living and innovative meal solutions.