Edwin Mutembei Email and Phone Number

•Built and strengthened rapport with customers and educated them on various mobile banking products to enable them to access banking services 24/7 in line with banks digitization agenda.•Learned about customers' financial needs, established trust, and optimized sales opportunities through referrals to my colleagues resulting in quality customer service and increased sales.•Helped large volumes of customers daily with a positive attitude which enhanced customer satisfaction and minimized customer complaints remarkably.•Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.•Led a team which successfully issued Equitel lines to all KCEP farmers in Mwingi central within the set duration of three weeks in 2022 and 2023 long rain seasons.•Voted as the best in customer service during 2022 customer service week.•Processed high volumes of error-free transactions promptly, minimizing wait time, exceeding daily targets and performance quotas.• Mobilized deposit from customers by looking for new client through marketing as well as leveraging on data analysis skills to mine data from existing customer's transactions, which I used in upselling tailored product which meet individuals specific savings needs.