Edwin Torres Email & Phone Number

Chicago, Illinois, United States

-Proactively monitoring and maintaining current services.-Managing customer expectations and project scope with precision, ensuring alignment with our service offerings.-Collaborating cross-functionally with Sales, Operations, and Support Teams to deliver an exceptional client experience.-Conducting comprehensive demonstrations via Teams meetings to educate clients on utilizing the Trustwave portal and accessing reports.-Performing regular customer health-checks and facilitating education on new features and releases.-Promptly resolving issues, and leveraging internal resources to meet customer deadlines.-Escalating high-priority issues internally to ensure timely resolution.

Greater Chicago Area

• Work closely with penetration testing customers to proactively monitor and maintain current services.• Manage customer expectations and project scope closely within our Managed Security Testing portfolio.• Work collaboratively with Sales, Operations, and Support Teams to provide an outstanding client experience.• Provide demonstrations through Teams meeting on how to use the Trustwave portal to schedule test and find reports. • Conduct periodic customer health-checks. Prepare and educate customers on new features and releases. • Ensure any Managed Security Testing issues are resolved quickly, leveraging resources from across the company as needed.• Escalate internally high priority test to meet customer deadlines.• Document all communication with users and accounts accurately and in a timely manner via salesforce.

-Worked closely with clients to understand their security needs and align product offerings with their objectives. -Supported onboarding efforts for new clients, ensuring a seamless transition and product adoption. -Regularly collaborated with clients to identify growth opportunities and drive additional revenue. -Conducted outbound calls and email campaigns to generate leads and develop a strong sales pipeline. -Presented tailored security solutions to key decision-makers, demonstrating the value of Trustwave’s offerings. -Monitored market trends and competitor offerings to position Trustwave’s solutions effectively during negotiations.

United States

-Greet and assist Customers.-Maintained an orderly and pleasant shopping environment.- Meet sales Goals.

United States

- Assist customers with transactions.- Balance drawer daily by accurately handling cash transactions.-Providing great customer service -Maintaining client confidentiality -Educating customers on bank products -Handling large sums of money -Working in a fast paced & high responsibility environment -Keeping workspace organized -Establishing rapport & building relationships with customers