Edwin Odira Email & Phone Number

Addis Ababa, Et

Addis Ababa, Ethiopia

Lagos, Nigeria

Tasked with the responsibility of developing and growing Agent & Merchant network across Nigeria.Key Contributions• Defining and developing agent and merchant network strategy for MPSB.• Recruiting, deploying and managing regional staff. • Introducing and developing regional staff KPIs.• Conducting evaluation of weekly, monthly and quarterly regional staff performance. • Planning and executing regional staff training and skills improvement. • Developing regional RTM Strategy review and Implementation• Defining and managing operational processes for agent and merchant on-boarding.• Handling market coverage plan consisting of a number of routes, towns and channel partners including Glo World, Glo Zones and ConOil (MPSB).• Producing regular regional management reports.• Evaluating, analyzing and advising on mobile money trends across the regions and watching on competitor activities.

Nairobi, Kenya

Key Contributions• Defined agent and merchant network strategy for MFS.• Facilitated RTM Strategy review and Implementation: Drew up and implemented a detailed systematic area.• Successfully managed coverage plan consisting of a number of routes, towns, channel partners, and field force (MFS).• Recruited and led staff to achieve targets.• Monitored, analyzed, evaluated and provided advise on MFS trends and competitor activities, giving recommendations so as to grow and sustain market Share.• Defined and managed operational processes for agent and merchant on-boarding.• Trained the distribution network including necessary Anti Money Laundry (AML) and regulatory requirements.• Assured mobile money presence and visibility in overall company sales and distribution strategy.• Collaborated with the Mass Market to align strategies and resources as necessary. • Conducted leadership and mentoring of the MFS distribution team and managing execution of section objectives. • Established staff KPIs, conducted monthly performance evaluations and planned staff training and skills improvement. • Prepared budgets and approved budget expenditures; control expenses to meet budget guidelines.

Addis Ababa-Ethiopia

Key Contributions• Developed a reliable and profitable Agent Network throughout Ethiopia. • Through the Bill & Melinda Gates Platform, Moja Loop, spearheaded the integration engagement with all banks and major MFIs to enable interoperability transactions. • Initiated a Payment Network in Ethiopia that accepted online payments and offline to online payments through a physical merchant network across Ethiopia. • Rolled out QR Codes across the country through physical merchants. • Defined an appropriate RTM strategy for both Payment network and Agent network. • Recruited and trained staff to help achieve the Kifiya 2.0 business plans. • Defined and managed operational processes for Payment & Agent network. • Advised the CEO on matters relating to business proposals, company’s plans to ensure achievement of the set business plans.

Telkom Plaza-Nairobi, Kenya

Key Contributions• Defined agent and merchant network strategy for MFS.• Spearheaded RTM Strategy review and Implementation: Drew up and implemented a detailed systematic area.• Handled coverage plan consisting of a number of routes, towns, channel partners, and field force (MFS).• Recruited and motivated staff to achieve targets.• Developed management reports.• Monitored, analyzed, evaluated and advised on MFS trends and competitor activities, gave recommendations so as to grow and sustain market Share.• Defined and managed operational processes for agent and merchant on-boarding.• Trained the distribution network including necessary Anti Money Laundry (AML) and regulatory requirements.• Charted mobile money presence and visibility in overall company sales and distribution strategy.• Worked closely with the Mass Market to align strategies and resources as necessary.

Nairobi-Kenya

At MicroSave, I worked in several projects including:World Class PDA Course & Core ANA (Agent Network Accelerator) Training in Kenya, Zambia, Senegal and Solomon Islands at the Pacifics. The training sessions are attended by MNOs, Banks, MFIs and Third Party providers to increase their efficiency, improve profits and extend financial services to the mass market.Key Contributions• Conducted Provider Meetings at the Pacific in Fiji, Solomon Islands and Samoa. Objective was to have a one on one session with senior management and discuss on challenges faced by the DFS product. In attendance were officials from PFIP (Pacific Financial Inclusion Program).• Technical Assistance to MTN Mobile Money- Rwanda. Reviewed the Agent Monitoring and Support strategies and plans put in place by MTN. Finally provided recommendations on agent monitoring and support to MTN Mobile Money-Rwanda.• Technical Assistance to Tigo Cash- Rwanda. Reviewed the Agent Training Design and Content. Also reviewed the training delivery strategy and finally provided recommendations on training design and content as well as training delivery and monitoring plan.• Technical Assistance to Smart Money Padala-Philippines. Reviewed the Agent Monitoring and Support strategy put in place. Also reviewed their Master Aggregator(Agent) Model that was on pilot with aim of providing recommendations on its viability to the provider, agents and master agents.• Technical Assistance to Centenary Bank-Uganda: Reviewed the Agent Selection & Onboarding strategy plus reviewing their agent banking strategy paper. • Market Research & Scoping: Played a key role in Dhaka-Bangladesh market scoping which involved meeting all DFS players with the aim of understanding their current DFS status and also establish relationship for 2016 scheduled country research.

Kenya

Key Contributions• Facilitated effective implementation of distribution strategy in the trade to achieve availability and growth sales within the assigned area.• Attained selling outlet penetration targets – monthly, quarterly, annual 60% DSAs trainings.• Ensured 90% compliance on KYC/AML across the M-PESA network in the assigned territory. • Sparked set airtime Usage targets i.e. monthly, quarterly, semiannually or annually. • Attained set M-PESA transaction revenue. • Steered set handsets Monthly, Quarterly and Annual revenue targets in your assigned Sales Area. • Prepared, planned and executed Area Sales programs aimed at market penetration, availability of the M-PESA services at all times • Ensured shops were well branded according to Safaricom Dealer & M-PESA standards.• Achieved set new subscriber customers and set targets on new M-PESA registered customers.• Ensured internal collaboration, team work development and implementation of key management and sales routines.• Garnered an achievement of 100% on M-PESA TDR call rates.

Mtn-Uganda

Key Contributions• Account Director and Manager in charge of the country activities, departments and personnel involved in Sales and Marketing for the company.• Supervised the day-to-day operations of the account, while maintaining focus of the company’s strategic goals.• Member of the Company’s senior management Staff.• Reported to the Chief Executive Officer (Top Image Ltd/MTN Uganda Ltd).• Analyzed performance to determine business growth potential.• Initiated performance goals for all employees, and monitored performance on a continual basis.• Oversees all hiring, training and firing of personnel• Developed in conjunction with the Senior Staff, in the development of the Strategic Marketing Plan for the Company.• Achieved and improved business relations with all clients of the company.• Sought out and targeted new customers and new sales opportunities, initiated action plan to approach and secured new business for the company.• Successfully reviewed the KPI’s periodically.

Kenya

Key Contributions• Forged overall in-field supervision and acted as the one stop contact point for M-PESA teams by providing briefs.• Ensured compliance to the Agreed KPI from the M-PESA Trade Development Representative.• Coordinated between the in-Field M-PESA Trade Development Representative and the office by providing frequent feedback.• Built skills through praise and nurture as well as structured tasks for quick wins.• Coached and trained teams in line with K.P.I’s.• Undertake accompanied work with calls during the day.• Trained and retrained on merchandising and sales promotion activities.• Continuously assessed Trade Development Representatives to ensure excellent performance of their duties with integrity.• Ascertained that outlets visited have been trained and merchandised.• Established a number of outlets covered and signed on a weekly basis.• Researched and gathered competitive information.• Successfully solved key issues that arose.

Master’S Degree, Commerce Majoring In Marketing

Activities and Societies: All India African Adventist Students Association (AIAASA); Debating ClubDid a Master's Degree in Commerce.

Bachelor’S Degree, Business/Commerce, General

Activities and Societies: AIAASA; Debating ClubDid Bachelor of Commerce management option

High School, Kenya Certificate Of Secondary Education

Activities and Societies: Science Club, Debating Club, Basket Ball Club