• Plan, execute and oversee inspection and testing of quality and conformance to operational guidelines to specifications and deliverables.• Assisting operations by tracking, documenting and reporting quality levels as well as corporate social responsibility, environmental and health safety and maintain KPIs.• Investigate product and service quality for any arising issues through active involvement in executing and reviewing the entire operation process and guidelines with an eye for recommending, implementing and improvements as well as ensuring resolution in accordance with company policy and regulatory requirements.• Develop or update procedures for capture, investigations and documentation of products and services complaints and solve through adoption or rejection.• Monitor any risk management procedure, maintain problem logs and report issues to management and suppliers for improvement or correction.• Prepare documentation for workplace inspection process, including detailed report and performance records and share the same with the management.• Identify training needs and provide training and offer support to the operations team, covering policies, procedures, new technology and systems and skills for testing, version control, quality assurance terminologies, methods and tools as well as defect management.• Coordination with other departments to identify potential issues/challenges affecting operations before they escalate to major issues.• Set clear goals for the team and help deliver results in the most efficient and accurate way.• Develop improvement standards for operations and create testing protocols for implementation across all service lines.

• Oversee receiving and storage of products, receipting and issuance of stock to dealers as per the agreed SLA and requested quantities.• Forecasting supply and demand to prevent overstocking and stock outs.• Placing orders to replenish stocks as needed and make follow up with suppliers and vendors and evaluate the delivery of approved supplies and ensure no delivery delays.• Ensure that all transacted orders are processed and collected by dealers in adherence to set SLAs.• Coordinate regular inventory audits, reconciliations and keep updated inventory records to ensure stock levels meet business demands.• Timely escalation of issues related to inventory management that may arise and have potential to affect the business.• Checking shipments at the point of delivery to ensure that orders have been filled correctly and that goods meet specifications.• Preparation and provision of up-to-date daily stock movement report, weekly cycle counts as well as end month stock take report in the best and accurate form.• Liaise with other inventory team members and other internal teams to test products quality.• Monitor shipments and all inventory transfers both internally between departments and externally to ensure accountability.• Set security standards that will ensure stock is in safe custody.Key Achievements• Ensured zero (0%) loss of stocks in the store.• Ensured 100% inventory accuracy, developed stock management guidelines and procedures and oversaw their implementation with great success.• Diligently inspected received goods and made necessary remarks depending on their physical condition and report any irregularities to the relevant authorities.