Clinical Program Manager
Current As the Clinical Program Manager, I oversee and tracked the productivity of the Team. Ensuring that everyone from Case Managers, Therapist, Clinical Program Coordinators and Program Supervisor meet the agency standards for productivity. It is my responsibility if anyone fall short in their duties to create a supportive improvement strategy plan to help them achieve the agency requirements. Address client concerns/grievances. Weekly Supervision: I’m responsible to meet with the staff 1:1 once a week for supervision and growth development. We would discuss their caseload and address any foreseeable obstacles. During the supervision we would also review the UR Tracker; Audit tools; Avatar docs; and DLA-20s. Be available on call for Clinical emergencies. Staff Supervision: Hire, train, supervise, evaluate, and schedule staff; provide on-going leadership, guidance, and supervision regarding program and client issues; assess staff development and arrange for training. Plan and ensure facilitation of staff meetings. Capacity Reports: Provide weekly Capacity reports to the County Contact Monitors. Including: housing/jail report; admission by cost center report; Active caseload reports; and opening and closing reports. Program Development: Review all recommended program assignments and appropriateness of referral for program. Assignment of referrals to staff/JAC List (pre-Pop process to Billings). Run active caseload report to compare for Cap accuracy. Ensure all CSR reports due at a minimum for all clients in Dept 60/61 by 5th business day of the month. Collaborate with CQIA for trends and ongoing issues. Community Relations: Maintain and open line of communication with Community partners and establish a strong collaboration with our Community Based Organizations (CBOs) to ensure that continuous client care is being supportive by the program.
