Team Leader - Finished Vehicle Services
CurrentIn my capacity as a Team Lead, I establish weekly and monthly productivity reports, monitor team performance, and report on metrics to oversee the growth and development of the overall store activities and productivity. I intuitively advocate for strict adherence to OSHA and company rules & regulations for quality control. My work focus on responding to specialists' requests for assistance with automotive claims, assuring strict compliance with company policies and processes. Created automotive body shop claims, gathered parts and labor estimates on affected covered systems. I ensure that every employee understands and follows the QMS procedures, discovers training needs, and provides coaching.In addition, I manage all aspects of the business's operations and ensure all tasks are carried out within the bounds of the allocated duties. I supervise ISO 9001:2015 quality checks on 900k+ vehicles for Conrail, CSX, Norfolk Southern, Honda Logistics, Tesla and Toyota Logistics Services. On top of that, I operate closely with Toyota Logistics Services to guarantee product quality during shipping from the production to the port.