Edwin Perez Email and Phone Number

• Managing and Setting up Servers on Digital Ocean, as requested by developers and the database team, to support various projects and initiatives.• Setting up and Maintaining Continuous Integration and Continuous Deployment (CI/CD) Pipelines using GitHub Actions.• Orchestrating the Containerization of Applications using Docker to ensure efficient and consistent deployment across various environments.• Leveraging Kubernetes for orchestrating and automating deployment, scaling, and management of containerized applications, enhancing system reliability.• Implementing and Optimizing Bash scripts to automate various manual processes, resulting in a significant reduction in deployment time and human error.• Developing Python scripts to streamline data processing and manipulation tasks, thereby enhancing data accuracy and efficiency.• Collaborating closely with development teams to integrate code repositories with BitBucket, facilitating version control and collaborative coding.• Successfully Deploying Code Releases across multiple client environments, maintaining a smooth and seamless deployment process.• Managing and Maintaining Atlassian tools, including Confluence, Jira, Bamboo, and Bitbucket, to ensure their availability, performance, and configuration.• Administering and Maintaining Rancher, streamlining container orchestration and management for Kubernetes clusters.• Actively participating in troubleshooting and resolving issues related to deployments, pipelines, and application stability.

• Provided technical support via remote access to users around the world.• Enabled/Disabled user accounts ensuring Starter/Leaver processes run smoothly.• Received an average of 150 to 200 calls/chats/emails and ensuring 90% of first call resolution.• Managed users accounts, distribution list, shared-mail boxes using Active Directory.• Troubleshooted hardware, software and network issues.• Granted access to specific files and systems based on business justification.• Configured security components (RSA Soft Token) allowing the usage of VPN.• Created audio/video conferences when required.• Created phone extension using Avaya Management Tool and assigned users their credentials accordingly.• Configurated GOOD/INTUNE mobile application, allowing user to access their corporate emails using their mobile phones.• Installed and configurated applications based on user’s requirements.• Escalated unresolved tickets to the responsible teams and followed-up until incident resolution.

• Provided technical support via remote access to users around the Americas.• Created tickets using Service Desk ticketing tool and assigned appropriate priority.• Received an average of 200 calls/emails and ensured 80% of first call resolution.• Described, analyzed, and gathered information (step by step) for SAP software issues. • Configured and troubleshooted Outlook, PDF, Excel, Internet Explorer, Google Chrome issues.• Added articles to knowledge-base using successful policies and procedures from resolved tickets.• Assisted SLA project metrics by assigning new tickets to my queue frequently. • Contacted appropriate level of support via phone call and email in cases of high priority.• Configured printer devices, mapped drives. Reset client’s passwords using Active Directory.