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Edwin Ramirez is listed as Trainer | Team Leader | Customer Service | Customer support based in Santo Domingo Norte, Santo Domingo, Dominican Republic. AeroLeads shows a matched LinkedIn profile for Edwin Ramirez.
Edwin Ramirez previously worked as Customer Support Specialist at Alorica and Appointment Setter at Two Way Direct.
Edwin Ramirez is a Trainer | Team Leader | Customer Service | Customer support. They is proficient in English.
A career timeline built from the work history available for this profile.
Dominican Republic
Provide technical support to customers.Assist customers with billing and account inquiries.Offer customer plan upgrades based on their data usage.Create accommodations based on customer needs.
United States
Follow up with existing clients.Review client’s accounts and validate any potential sales.Offer new equipment based on client's needs and equipment use.Update lead’s information for the sales team.
Dominican Republic
Address all client's concerns and requests via phone and email.Maintain the quality and professionalism of every interaction with my teammembers, during coaching and one-on-one sessions.Identify areas of opportunities for improvement and better performance.Report and delegate team member's hours and payroll.Ticket creation for any exception needed when IT.
Dominican Republic
-Assist clients with their account and settlement offers-Update the client's account-Refund process-Client's account management-Settlement offer presentation.
Dominican Republic
-Create and develop training materials to accommodate client's needs.Identify areas of opportunities and create reports based on the traineeperformance during the training.-Develop programs for current employees through refreshers, processupdates, and company policies.-Payroll report for the trainees.
Dominican Republic
-Create and develop training materials for 9 different lines of business.Identify areas of opportunities and create reports based on the trainee'sperformance during the training.-Develop programs for current employees through refreshers, processupdates, and company policies.-Payroll report for the trainees.
Dominican Republic
-Assist and support production agents- Evaluate and review worked cases-Resolve escalations
Dominican Republic
Representative of monetary remittance accounts.Management of multiple client's accounts.Report creation
Dominican Republic
Development of tools for mobile device parts testing.Calibration and maintenance of production equipment.Inventory management.
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Edwin Ramirez is listed as Trainer | Team Leader | Customer Service | Customer support.
Edwin Ramirez is based in Santo Domingo Norte, Santo Domingo, Dominican Republic.
Edwin Ramirez has worked for Alorica, Two Way Direct, Broadway Support Services, Ns Outsourcing, and Newtech S.R.L.
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